Wrangle App Home

The Wrangle App Home in Slack is where you'll find shortcuts to all the key Wrangle features and help resources, as well as any outstanding to-dos and requests you've created.

Create Wrangle Items

Use the "Start Ticket" and "Start Workflow" buttons to create a request directly from the App Home, and use the "Wrangle Dashboard" button to open the Wrangle web app.

Find Wrangle Items

And in the "My Items" section, use the the following filters to find items associated to you:

1

Waiting on Me

View all workflows and tickets that require your immediate action. This filter ensures you can easily prioritize tasks that need your attention. These are tickets that you are assigned to as an agent, or workflows that are pending a task, form, or approval step from you.

2

Created by Me

See all workflows and tickets that you initiated. Use this view to track progress and stay updated on the items you’ve created.

3

Followed by Me

Find workflows and tickets you are following to stay informed about updates, even if you’re not directly responsible for the task.

Toggle between "Waiting on Me", "Created by Me", and "Followed by Me" to track your personal to-dos and requests.

The Wrangle App Home is also where you'll periodically receive messages from us, including information about new features being released, as well as any workflow or ticket exports you've requested.