Forwarding with Gmail
Follow these steps to connect Gmail to Wrangle.
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Follow these steps to connect Gmail to Wrangle.
Open Gmail Settings
Sign in to your Gmail account
Click the Settings gear icon in the top right
Select See all settings
Navigate to Forwarding Settings
Click the Forwarding and POP/IMAP tab (or Forwarding tab in newer Gmail)
Add Forwarding Address
In the "Forwarding" section, click Add a forwarding address
Enter the Wrangle forwarding address (the one displayed in Step 3)
Click Next, then Proceed, then OK
A verification message will be sent to the forwarding address
Verify Forwarding Address
Check the email inbox for the Wrangle forwarding address
Click the verification link in the email from Gmail
Return to Gmail settings and refresh your browser
Enable Forwarding
In the "Forwarding" section, select Forward a copy of incoming mail to
Choose the Wrangle forwarding address from the dropdown
Select Keep Gmail's copy in the Inbox (recommended)
Click Save Changes at the bottom of the page
Return to Wrangle
Go back to the Wrangle setup page
Check the checkbox that says "Automatic email forwarding has been enabled"
Click Proceed
Reference: Gmail Forwarding Help
You can also use Google Groups with Wrangle. To connect, follow the steps below.

For this example, we're setting up a Google Group with an alias of support@your-company.io.
You will need Google Admin Access to proceed. If you are not an admin, send your admin these steps.
Navigate to admin.google.com.
Go to Apps > Google Workspace > Gmail.
Open the Routing section, and find Email forwarding using recipient address map .
Click to Add Rule.
Add the following to your new rule:
Address: support@your-company.io
Map to address: ticketing@mail.wrangle.io
Messages to affect: Select either one.
Routing options: Check the Also route to original destination box.

Click Save.
That's it! You should now be able to send messages to your Google Group support@your-company.io
and see tickets created in your Wrangle inbox.
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