Forwarding with Gmail

Follow these steps to connect Gmail to Wrangle.

Setting Up Forwarding in Gmail

1. Open Gmail Settings

   • Sign in to your Gmail account

   • Click the Settings gear icon in the top right

   • Select See all settings

2. Navigate to Forwarding Settings

   • Click the Forwarding and POP/IMAP tab (or Forwarding tab in newer Gmail)

3. Add Forwarding Address

   • In the "Forwarding" section, click Add a forwarding address

   • Enter the Wrangle forwarding address (the one displayed in Step 3)

   • Click Next, then Proceed, then OK

   • A verification message will be sent to the forwarding address

4. Verify Forwarding Address

   • Check the email inbox for the Wrangle forwarding address

   • Click the verification link in the email from Gmail

   • Return to Gmail settings and refresh your browser

5. Enable Forwarding

   • In the "Forwarding" section, select Forward a copy of incoming mail to

   • Choose the Wrangle forwarding address from the dropdown

   • Select Keep Gmail's copy in the Inbox (recommended)

   • Click Save Changes at the bottom of the page

6. Return to Wrangle

   • Go back to the Wrangle setup page

   • Check the checkbox that says "Automatic email forwarding has been enabled"

   • Click Proceed

Reference: Gmail Forwarding Help

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Forwarding from a Google Group

You can also use Google Groups with Wrangle. To connect, follow the steps below.

Example Wrangle Inbox connected to [e-mail]

For this example, we're setting up a Google Group with an alias of [e-mail].

1. You will need Google Admin Access to proceed. If you are not an admin, send your admin these steps.

2. Navigate to admin.google.com.

3. Go to Apps > Google Workspace > Gmail.

4. Open the Routing section, and find Email forwarding using recipient address map .

5. Click to Add Rule.

6. Add the following to your new rule:

   1. Address: [e-mail]

   2. Map to address: [e-mail]

   3. Messages to affect: Select either one.

   4. Routing options: Check the Also route to original destination box.

   

   Example Routing Rule to Connect A Google Group to Wrangle
7. Click Save.

That's it! You should now be able to send messages to your Google Group [e-mail]

and see tickets created in your Wrangle inbox.