> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/reporting/automated-reports.md).

# Automated Reports

Automated Reports let you schedule regular analytics summaries posted directly to a Slack channel. You choose what metrics to include, how often to send them, and which inboxes to cover.

**Where to find it:** Reports → Automations

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fh4txj47JdrF4LErGKUDL%2Fimage.png?alt=media&amp;token=6ee1b14c-0472-4d9a-9558-60778628e5c8" alt="" width="563"><figcaption></figcaption></figure>

***

### Creating a report automation

Click **Create Report Automation** and configure the following:

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FM2iZmI7HGX9dloPb5emB%2Fimage.png?alt=media&amp;token=915c2b4c-9b85-4c27-b36b-7cc83530c87c" alt="" width="563"><figcaption></figcaption></figure>

#### Slack Channel

Select the Slack channel where reports will be posted. Wrangle will join the channel automatically if it isn't already a member.

#### Inboxes

Optionally filter the report to one or more specific inboxes. Leave this field empty to include data from all inboxes.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Ft4t8E4BpV2Lgg0IfNjgW%2Fimage.png?alt=media&amp;token=a5ffa3a9-ddc7-4f45-aef7-d3e3ddd93891" alt="" width="563"><figcaption></figcaption></figure>

#### Cadence

Choose how often the report sends:

* **Daily** — sent once per day; covers the previous day
* **Weekly** — sent once per week on the day you select; covers the past 7 days
* **Monthly** — sent once per month; covers the past 30 days

For weekly reports, a day-of-week picker appears so you can choose which day each week the report goes out.

#### Send time

Set the time of day for the report to be sent. Reports are delivered within a 30-minute window starting at the time you select. Times are in your workspace's timezone.

The default send time is 9:00 AM.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FkpIt5pWfcxuJzDtNGlB5%2Fimage.png?alt=media&amp;token=184f8cf4-4faf-4c94-91db-173593afdcaa" alt="" width="563"><figcaption></figcaption></figure>

#### Metrics

Choose which metrics to include in each report. All five can be toggled on or off independently:

| Metric                             | What it measures                                                                                                      |
| ---------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| **Total open tickets**             | Count of tickets currently in New or In Progress status at the time the report is sent                                |
| **Tickets created**                | Number of tickets created during the reporting period                                                                 |
| **Tickets completed**              | Number of tickets moved to Resolved or Closed during the reporting period                                             |
| **Average time to first response** | Average time between ticket creation and the first agent reply, for tickets created during the period                 |
| **Average time to complete**       | Average time between ticket creation and the ticket being resolved or closed, for tickets completed during the period |

By default, Total open tickets, Tickets created, and Tickets completed are enabled when you create a new automation.

***

### What reports look like in Slack

Each report is posted as a Slack message with:

* A header showing the date the report was sent
* The reporting period and which inboxes are included
* A section for each enabled metric
* A **View Ticket Reports** button that links to the Ticket Reports page in Wrangle, pre-filtered to the same date range and inboxes

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FSXwlvpgBGexamrY2S3jq%2Fimage.png?alt=media&amp;token=f982a2ab-c73d-4092-9014-938eafdb195a" alt="" width="563"><figcaption></figcaption></figure>

***

### Managing automations

Each automation card on the Automated Reports page shows its channel, schedule, inboxes, next send date, enabled metrics, and who created it.

**Send Now** — Immediately sends the report to the channel. Useful for previewing what the report will look like without waiting for the next scheduled send.

**Edit** — Opens the same modal used to create the automation, where you can update any settings. The edit view also includes an **Active** toggle to pause the automation without deleting it. When inactive, reports will not send on the schedule.

**Delete** — Permanently removes the automation. This action cannot be undone.