# Tickets

- [Getting Started with Wrangle](/tickets/getting-started-with-wrangle.md): Get up and running with Wrangle ticketing in just a few minutes. This guide will walk you through setting up your first inbox and turning Slack messages into trackable tickets.
- [Installing Wrangle in Slack](/tickets/getting-started-with-wrangle/installing-wrangle-in-slack.md): Connect Wrangle to your Slack workspace to start managing tickets directly from Slack. This setup takes just a few minutes.
- [Guide to Ticketing](/tickets/guide-to-ticketing.md): Getting Started with Wrangle
- [Private Notes](/tickets/guide-to-ticketing/private-notes.md): Private notes allow agents to add comments to tickets that are only visible to other agents, admins, and observers.
- [Setting up Your Inbox](/tickets/setting-up-your-inbox.md)
- [Settings](/tickets/setting-up-your-inbox/settings.md): Customize general options for your inbox like the name and description.
- [Roles & Permissions](/tickets/setting-up-your-inbox/roles-and-permissions.md): Assign users or user groups to specific roles for your inbox.
- [Ticket Lifecycle](/tickets/setting-up-your-inbox/ticket-lifecycle.md): Use Wrangle's powerful automations to control the lifecycle of your tickets every step of the way.
- [Ticket Creation](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation.md): Control how tickets are created within your inbox.
- [Ticket Assignment](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-assignment.md): Make it easier to automatically assign new tickets to an inbox agent and to ensure your requesters and followers are kept in the loop with assignment notifications.
- [Ticket Resolution](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-resolution.md): Auto-close tickets, send CSAT surveys, and ensure your requesters and followers are kept in the loop when their tickets are resolved.
- [Ticket Routing & Escalations](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-routing-and-escalations.md): Super-charge your ticketing flows by leveraging Wrangle's routing and escalation automations.
- [Ticket Statuses](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-statuses.md): Use Wrangle's default ticket statuses, or customize your own to fit your team's processes.
- [Auto-Responder](/tickets/setting-up-your-inbox/ticket-lifecycle/auto-responder.md): Automatically respond to tickets created after hours, or customize your message to fit your team's availability.
- [Ticket SLAs](/tickets/setting-up-your-inbox/ticket-slas.md): Use ticket SLAs to enforce both first response time and ticket resolution time.
- [Ticket Notifications](/tickets/setting-up-your-inbox/ticket-notifications.md): Control when Wrangle notifies requesters and followers about ticket updates in Slack, keeping everyone informed without notification overload.
- [Tags](/tickets/setting-up-your-inbox/tags.md): Enrich your ticket data using tags, and streamline the tagging process with auto-tagging.
- [Forms](/tickets/setting-up-your-inbox/forms.md): Capture additional context based on the needs of your team or organization.
- [Canned Replies](/tickets/setting-up-your-inbox/canned-replies.md): Created replies for your agents to use on the fly within the Wrangle web app.
- [Integrations](/tickets/setting-up-your-inbox/integrations.md): When you enable an integration for an inbox, you'll see integration specific options available on this page.
- [Export History](/tickets/setting-up-your-inbox/export-history.md): Export a CSV of each inbox's full ticket history for analysis.
- [Archive](/tickets/setting-up-your-inbox/archive.md)
- [AI Powered Ticketing](/tickets/ai-powered-ticketing.md): Leverage Wrangle's AI ticketing features to save time for your agents.
- [AI Ticket Deflection](/tickets/ai-powered-ticketing/ai-ticket-deflection.md): Lower your agents' workload and resolve issues faster using AI-powered ticket deflection.
- [AI Copilot](/tickets/ai-powered-ticketing/ai-copilot.md): Use AI Copilot to generate ticket replies for your agents based on ticketing data from your inbox.
- [Smart Replies](/tickets/ai-powered-ticketing/smart-replies.md): Lower your agents' workload and resolve issues faster using keyword-based smart replies.
- [Exporting AI Usage Data](/tickets/ai-powered-ticketing/exporting-ai-usage-data.md): Export detailed data about your AI Ticket Deflection and Smart Replies to understand why attempts did or did not result in tickets and optimize your AI setup.
- [Creating Tickets](/tickets/creating-tickets.md)
- [Request Approval](/tickets/creating-tickets/request-approval.md): Learn how to request approvals on tickets when another team or stakeholder needs to review a request before it can be resolved. Approvals prevent tickets from being closed until approved or removed.
- [Web App - Monitoring Tickets](/tickets/web-app-monitoring-tickets.md)
- [Ticket Reports](/tickets/web-app-monitoring-tickets/ticket-reports.md)
- [Ask Wrangle](/tickets/web-app-monitoring-tickets/ticket-reports/ask-wrangle.md): If you don't see a specific metric you're interested in within the default reports, you can Ask Wrangle a question about your tickets using natural language.
- [Responding to Tickets](/tickets/web-app-monitoring-tickets/responding-to-tickets.md)
- [My Dashboard](/tickets/web-app-monitoring-tickets/my-dashboard.md)
- [Ticketing for Slack Connect](/tickets/ticketing-for-slack-connect.md): Learn how to leverage ticketing for your Slack Connect collaborators.
- [Ticket Creation via Bot Posted Messages](/tickets/ticketing-for-slack-connect/ticket-creation-via-bot-posted-messages.md)
- [Email to Ticket Guide](/tickets/email-to-ticket-guide.md)
- [Private Ticketing](/tickets/private-ticketing.md): This is for when the inbox belongs to a private slack channel that the requester and followers might not always be members of. Wrangle will send them a direct message with updates.
- [Scale Plan vs Pro Plan](/tickets/scale-plan-vs-pro-plan.md): Wrangle pricing.