> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/tickets.md). # Tickets - [Getting Started with Wrangle](https://docs.wrangle.io/tickets/getting-started-with-wrangle.md): Get up and running with Wrangle in just a few minutes. This guide will walk you through setting up your first inbox and turning Slack or Teams messages into trackable tickets. - [Wrangle for Slack](https://docs.wrangle.io/tickets/getting-started-with-wrangle/wrangle-for-slack.md): Get up and running with Wrangle ticketing in just a few minutes. This guide will walk you through setting up your first inbox and turning Slack messages into trackable tickets. - [Enterprise Grid](https://docs.wrangle.io/tickets/getting-started-with-wrangle/wrangle-for-slack/enterprise-grid.md): Wrangle ticketing and workflows can both be used within Enterprise Grid. - [Wrangle for Teams](https://docs.wrangle.io/tickets/getting-started-with-wrangle/wrangle-for-teams.md): Get up and running with Wrangle ticketing in just a few minutes. This guide will walk you through setting up your first inbox and turning Teams messages into trackable tickets. - [Installing Wrangle in Slack](https://docs.wrangle.io/tickets/getting-started-with-wrangle/installing-wrangle-in-slack.md): Connect Wrangle to your Slack workspace to start managing tickets directly from Slack. This setup takes just a few minutes. - [Installing Wrangle in Teams](https://docs.wrangle.io/tickets/getting-started-with-wrangle/installing-wrangle-in-teams.md): Connect Wrangle to your Teams tenant to start managing tickets directly from Teams. This setup takes just a few minutes. - [Guide to Ticketing](https://docs.wrangle.io/tickets/guide-to-ticketing.md): Getting Started with Wrangle - [What is a Wrangle Inbox?](https://docs.wrangle.io/tickets/guide-to-ticketing/what-is-a-wrangle-inbox.md) - [Private Notes](https://docs.wrangle.io/tickets/guide-to-ticketing/private-notes.md): Private notes allow agents to add comments to tickets that are only visible to other agents, admins, and observers. - [Setting up Your Inbox](https://docs.wrangle.io/tickets/setting-up-your-inbox.md) - [Settings](https://docs.wrangle.io/tickets/setting-up-your-inbox/settings.md): Customize general options for your inbox like the name and description. - [Roles & Permissions](https://docs.wrangle.io/tickets/setting-up-your-inbox/roles-and-permissions.md): Assign users or user groups to specific roles for your inbox. - [Ticket Lifecycle](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle.md): Use Wrangle's powerful automations to control the lifecycle of your tickets every step of the way. - [Ticket Creation](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation.md): Control how tickets are created within your inbox. - [Ticket Assignment](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-assignment.md): Make it easier to automatically assign new tickets to an inbox agent and to ensure your requesters and followers are kept in the loop with assignment notifications. - [Ticket Resolution](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-resolution.md): Auto-close tickets, send CSAT surveys, and ensure your requesters and followers are kept in the loop when their tickets are resolved. - [Ticket Routing & Escalations](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-routing-and-escalations.md): Super-charge your ticketing flows by leveraging Wrangle's routing and escalation automations. - [Ticket Statuses](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-statuses.md): Use Wrangle's default ticket statuses, or customize your own to fit your team's processes. - [Auto-Responder](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/auto-responder.md): Automatically respond to tickets created after hours, or customize your message to fit your team's availability. - [Ticket SLAs](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-slas.md): Use ticket SLAs to enforce both first response time and ticket resolution time. - [Ticket Notifications](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-notifications.md): Control when Wrangle notifies requesters and followers about ticket updates in Slack, keeping everyone informed without notification overload. - [Tags](https://docs.wrangle.io/tickets/setting-up-your-inbox/tags.md): Enrich your ticket data using tags, and streamline the tagging process with auto-tagging. - [Forms](https://docs.wrangle.io/tickets/setting-up-your-inbox/forms.md): Capture additional context based on the needs of your team or organization. - [Canned Replies](https://docs.wrangle.io/tickets/setting-up-your-inbox/canned-replies.md): Created replies for your agents to use on the fly within the Wrangle web app. - [Integrations](https://docs.wrangle.io/tickets/setting-up-your-inbox/integrations.md): When you enable an integration for an inbox, you'll see integration specific options available on this page. - [Export History](https://docs.wrangle.io/tickets/setting-up-your-inbox/export-history.md): Export a CSV of each inbox's full ticket history for analysis. - [Archive](https://docs.wrangle.io/tickets/setting-up-your-inbox/archive.md) - [AI Powered Ticketing](https://docs.wrangle.io/tickets/setting-up-your-inbox/ai-powered-ticketing.md) - [AI Copilot](https://docs.wrangle.io/tickets/setting-up-your-inbox/ai-powered-ticketing/ai-copilot.md) - [AI Powered Ticketing](https://docs.wrangle.io/tickets/ai-powered-ticketing.md): Leverage Wrangle's AI ticketing features to save time for your agents. - [AI Ticket Deflection](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-ticket-deflection.md): Lower your agents' workload and resolve issues faster using AI-powered ticket deflection. - [AI Copilot](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-copilot.md): Use AI Copilot to generate ticket replies for your agents based on ticketing data from your inbox. - [AI Response Preview](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-response-preview.md) - [Customize tone & verbosity](https://docs.wrangle.io/tickets/ai-powered-ticketing/customize-tone-and-verbosity.md): You can customize the tone of the Wrangle bot's responses (such as a casual tone or more formal), and how verbose the bot is in the Shared AI Settings. - [Smart Replies](https://docs.wrangle.io/tickets/ai-powered-ticketing/smart-replies.md): Lower your agents' workload and resolve issues faster using keyword-based smart replies. - [Exporting AI Usage Data](https://docs.wrangle.io/tickets/ai-powered-ticketing/exporting-ai-usage-data.md): Export detailed data about your AI Ticket Deflection and Smart Replies to understand why attempts did or did not result in tickets and optimize your AI setup. - [Creating Tickets](https://docs.wrangle.io/tickets/creating-tickets.md) - [Request Approval](https://docs.wrangle.io/tickets/creating-tickets/request-approval.md): Learn how to request approvals on tickets when another team or stakeholder needs to review a request before it can be resolved. Approvals prevent tickets from being closed until approved or removed. - [Creating tickets from Teams](https://docs.wrangle.io/tickets/creating-tickets/creating-tickets-from-teams.md): When using Wrangle within Microsoft Teams, you have a few options for creating tickets directly within Teams. - [Web App - Monitoring Tickets](https://docs.wrangle.io/tickets/web-app-monitoring-tickets.md) - [Responding to Tickets](https://docs.wrangle.io/tickets/web-app-monitoring-tickets/responding-to-tickets.md) - [My Dashboard](https://docs.wrangle.io/tickets/web-app-monitoring-tickets/my-dashboard.md) - [Ticketing for Slack Connect](https://docs.wrangle.io/tickets/ticketing-for-slack-connect.md): Learn how to leverage ticketing for your Slack Connect collaborators. - [Ticket Creation via Bot Posted Messages](https://docs.wrangle.io/tickets/ticketing-for-slack-connect/ticket-creation-via-bot-posted-messages.md) - [Email to Ticket Guide](https://docs.wrangle.io/tickets/email-to-ticket-guide.md) - [Private Ticketing](https://docs.wrangle.io/tickets/private-ticketing.md): This is for when the inbox belongs to a private slack channel that the requester and followers might not always be members of. Wrangle will send them a direct message with updates. - [Scale Plan vs Pro Plan](https://docs.wrangle.io/tickets/scale-plan-vs-pro-plan.md): Wrangle pricing. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.wrangle.io/tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.