> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/tickets/creating-tickets/creating-tickets-from-teams.md).

# Creating tickets from Teams

### Create tickets from Teams Messages

You can turn any Teams message into a ticket in Wrangle using Teams message shortcuts.

<figure><img src="/files/1XVfEOgx2u2pJ3WjDy9y" alt="Use message actions to start Wrangle tickets in Microsoft Teams"><figcaption></figcaption></figure>

\
Hover over any message in Teams and click the  (More...) menu. Select the `Start a ticket in Wrangle`  action. If you don't see it listed, search for it under "More actions".

This is a great option when a colleague posts a question or request in a channel. Your agents can use the message action to turn it into a tracked ticket.\ <br>

### Create tickets by chatting directly with Wrangle

Open a chat with Wrangle and type `ticket`. Wrangle will guide you through creating a new ticket right from the conversation.

This is the quickest way to start a ticket when you already know what you need. Just type the command and fill in the details.

<figure><img src="/files/jbkLlQ9P1iB5wE5yzs0M" alt="Just type &#x22;ticket&#x22; in a chat with Wrangle to start a ticket"><figcaption></figcaption></figure>

If you don't see Wrangle in your Teams sidebar, click `Apps` and search for Wrangle.

{% hint style="info" %}
Pro Tip: You can also include your request directly after the command, like `ticket I need a new laptop`.
{% endhint %}