Creating tickets from Teams

When using Wrangle within Microsoft Teams, you have a few options for creating tickets directly within Teams.

Create tickets from Teams Messages

You can turn any Teams message into a ticket in Wrangle using Teams message shortcuts.

Hover over any message in Teams and click the (More...) menu. Select the Start a ticket in Wrangle action. If you don't see it listed, search for it under "More actions".

This is a great option when a colleague posts a question or request in a channel. Your agents can use the message action to turn it into a tracked ticket.

Create tickets by chatting directly with Wrangle

Open a chat with Wrangle and type ticket. Wrangle will guide you through creating a new ticket right from the conversation.

This is the quickest way to start a ticket when you already know what you need. Just type the command and fill in the details.

If you don't see Wrangle in your Teams sidebar, click Apps and search for Wrangle.

Pro Tip: You can also include your request directly after the command, like ticket I need a new laptop.