# Creating tickets from Teams

### Create tickets from Teams Messages

You can turn any Teams message into a ticket in Wrangle using Teams message shortcuts.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FVvh80LGPoiV6XHpca1zt%2Fstart_ticket_message_action.png?alt=media&#x26;token=94f1d633-2b7f-4e71-aa1b-82fcbf297c10" alt="Use message actions to start Wrangle tickets in Microsoft Teams"><figcaption></figcaption></figure>

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Hover over any message in Teams and click the  (More...) menu. Select the `Start a ticket in Wrangle`  action. If you don't see it listed, search for it under "More actions".

This is a great option when a colleague posts a question or request in a channel. Your agents can use the message action to turn it into a tracked ticket.\ <br>

### Create tickets by chatting directly with Wrangle

Open a chat with Wrangle and type `ticket`. Wrangle will guide you through creating a new ticket right from the conversation.

This is the quickest way to start a ticket when you already know what you need. Just type the command and fill in the details.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FZL6unsreSiwuXAkIGthA%2Fstart_ticket_command.png?alt=media&#x26;token=a69c1a1d-20e1-4345-bc4f-b75a2f2344e9" alt="Just type &#x22;ticket&#x22; in a chat with Wrangle to start a ticket"><figcaption></figcaption></figure>

If you don't see Wrangle in your Teams sidebar, click `Apps` and search for Wrangle.

{% hint style="info" %}
Pro Tip: You can also include your request directly after the command, like `ticket I need a new laptop`.
{% endhint %}