# Creating tickets from Teams
### Create tickets from Teams Messages
You can turn any Teams message into a ticket in Wrangle using Teams message shortcuts.
\
Hover over any message in Teams and click the (More...) menu. Select the `Start a ticket in Wrangle` action. If you don't see it listed, search for it under "More actions".
This is a great option when a colleague posts a question or request in a channel. Your agents can use the message action to turn it into a tracked ticket.\
### Create tickets by chatting directly with Wrangle
Open a chat with Wrangle and type `ticket`. Wrangle will guide you through creating a new ticket right from the conversation.
This is the quickest way to start a ticket when you already know what you need. Just type the command and fill in the details.
If you don't see Wrangle in your Teams sidebar, click `Apps` and search for Wrangle.
{% hint style="info" %}
Pro Tip: You can also include your request directly after the command, like `ticket I need a new laptop`.
{% endhint %}
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# Agent Instructions: Querying This Documentation
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```
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```
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