Installing Wrangle in Teams

Connect Wrangle to your Teams tenant to start managing tickets directly from Teams. This setup takes just a few minutes.

Installation Steps

Step 1: Sign in to Wrangle

Go to Wrangle and click Log In with Teams.

Step 2: Authorize Wrangle in Teams

You'll be redirected to Teams to authorize the connection.

1. Review the permissions Wrangle is requesting

2. Click Accept once satisfied

Step 3: Add Wrangle To Teams

After authorizing, you'll be redirected back to Wrangle to continue the installation process:

Adding Wrangle to Teams

You'll be directed to Open Wrangle in the Teams App Store. You can alternatively visit Apps in Teams and search for Wrangle. After clicking Add, make sure you select a channel to use with Wrangle before continuing, as shown below:

Select a channel to use Wrangle within Microsoft Teams

Once you have selected your channel, click Go.

Once you are done, click I have installed Wrangle in Teams to continue to Wrangle.

Step 4: Approve Wrangle for your Organization

When installing Wrangle, you'll see one final authorization screen that requires a Teams admin to continue:

Ask a Teams Admin to grant Wrangle permission for your organization

You'll be redirected to Teams to authorize the connection.

1. Review the permissions Wrangle is requesting

2. Click Accept once satisfied

That's it! You're now ready to create your first inbox to manage your tickets with Wrangle.

We take privacy seriously. Wrangle is SOC2 certified, so you can trust that your data is secure.

How to Add Wrangle to a specific Team

If you run into an error verifying your installation or selecting a Team for use within an inbox, ensure you've added Wrangle to your Team. You can do this following these steps: 1. Open the Wrangle app within Teams

1. Click the Open button and make sure to Select a channel in the menu shown below.

1. Once you have selected your channel as shown above in Step 2, click Go.

That's it! Wrangle is now available for use within your Team.