Enterprise Grid

Wrangle ticketing and workflows can both be used within Enterprise Grid.

If you're part of a larger organization, there's a chance your company is using Slack's Enterprise Grid. We've put together this guide to help you understand how to set up Wrangle within your grid.

Wrangle accounts are created at the workspace level

Within Enterprise Grid, many Slack workspaces can be connected to one another via shared admin controls and shared channels. When you install Wrangle, you install into a single workspace. Due to how Enterprise Grid works, it's relatively easy to be working from a different workspace and not realize it. When interacting with Wrangle, make sure you're using the workspace that you installed Wrangle into. If you're not sure which one that is, reach out via Slack or [e-mail] and we're happy to help.

Select a workspace to use with Wrangle

From the web

Using the Wrangle web app, you login by first selecting your Slack workspace as shown below:

Here we're logging in to the wrangle-eg-1 Slack Workspace

If you accidentally login to Wrangle using a different Slack workspace, you might notice that your account looks different. Luckily, this is easy to fix. Just logout, and log back in to the workspace you want to use Wrangle with.

From Slack

Similar to the web, it's possible to be using Wrangle from Slack from the wrong workspace and not realize it. If you are accessing Wrangle App Home and not seeing the content you expect, you may want to confirm that you are using Wrangle with the installed workspace. Via the Slack web app or a desktop client

Use the workspace picker to change the workspace you are using with Wrangle

Via Slack on a mobile device:

Open the workspace picker on mobile

Select a workspace to use with Wrangle

FAQ

I don't remember which workspace I installed Wrangle into. How can I find out?

1. Open the Admin dashboard.

2. Navigate to Integrations > Installed Apps.

3. Search for Wrangle.

I am on a paid plan but I'm seeing that my trial expired. What happened?

You may be trying to access Wrangle from a different workspace than the one you installed Wrangle into. Follow the instructions above to Select a workspace to use with Wrangle.

I don't see Wrangle's message shortcuts in my Slack Channel. Where are they?

You may be trying to access Wrangle from a different workspace than the one you installed Wrangle into. Follow the instructions above to Select a workspace to use with Wrangle.