Enterprise Grid

Wrangle ticketing and workflows can both be used within Enterprise Grid.

If you're part of a larger organization, there's a chance your company is using Slack's Enterprise Grid. We've put together this guide to help you understand how to set up Wrangle within your grid.

Wrangle accounts are created at the workspace level

Within Enterprise Grid, many Slack workspaces can be connected to one another via shared admin controls and shared channels. When you install Wrangle, you install into a single workspace. Due to how Enterprise Grid works, it's relatively easy to be working from a different workspace and not realize it. When interacting with Wrangle, make sure you're using the workspace that you installed Wrangle into. If you're not sure which one that is, reach out via Slack or [e-mail] and we're happy to help.

Select a workspace to use with Wrangle

From the web

Using the Wrangle web app, you login by first selecting your Slack workspace as shown below:

Here we're logging in to the wrangle-eg-1 Slack Workspace

If you accidentally login to Wrangle using a different Slack workspace, you might notice that your account looks different. Luckily, this is easy to fix. Just logout, and log back in to the workspace you want to use Wrangle with.

From Slack

Similar to the web, it's possible to be using Wrangle from Slack from the wrong workspace and not realize it. If you are accessing Wrangle App Home and not seeing the content you expect, you may want to confirm that you are using Wrangle with the installed workspace. Via the Slack web app or a desktop client

Use the workspace picker to change the workspace you are using with Wrangle

Via Slack on a mobile device:

Open the workspace picker on mobile

Select a workspace to use with Wrangle

How to see which workspace you have installed Wrangle into within Enterprise Grid

Wrangle works best within Enterprise Grid if you install it into a single workspace. You can view which workspaces Wrangle is installed into by following these steps: 1. First, navigate to the Enterprise Grid Organization Settings page on the web. You can get here from Slack by opening the workspace menu, then Tools & Settings > Settings > Organization Settings. Clicking this will open a new window on the web at a URL that looks like this: app.slack.com/manage/YOUR_ENTERPRISE_GRID_ID.

How to access your Enterprise Grid Organization settings page from Slack

1. Now in the sidebar on the left, open Integrations > Installed apps. Search for Wrangle. You'll either see that Wrangle is installed into a single workspace, or multiple workspaces as shown here:

Example of Wrangle installed into 2 workspaces within Enterprise Grid

If you find that Wrangle is installed in more than one workspace, we recommend that you remove it from the others, following these instructions.

How to uninstall Wrangle from additional Workspaces in your grid

Wrangle works best within Enterprise Grid if you install it into a single workspace.

If you've followed the instructions to see which workspaces Wrangle is installed into and found there's more than one, here's how to uninstall Wrangle from all but the workspace you want to work with:

1. From the Installed apps page (Integrations > Installed apps), search for Wrangle:

Example of Wrangle installed into 2 workspaces within Enterprise Grid

1. Click into the link to the workspaces (2 workspaces in this example), and you'll see a screen that shows the workspaces that you have installed Wrangle into:

Example showing Wrangle is installed into two workspaces

In this example, we want to use the wrangle-eg-1 workspace as our main workspace, and remove the additional installations. So we're going to remove Wrangle from wrangle-eg-2.

1. Click the workspace you want to remove Wrangle from (wrangle-eg-2 in this example), and you'll see a screen similar to the one shown below. Click Manage > Manage apps.

Navigating to manage apps for the wrangle-eg-2 workspace

1. You will be redirected to this page: app.slack.com/apps-manage/{WORKSPACE_ID}/integrations/installed as shown below:

Viewing apps installed for the wrangle-eg-2 workspace

Search for Wrangle, and click on the linked app name to open the app page.

1. Now you're in the settings page for the Wrangle app. Click App Details as shown below.

Navigating to the App Details page for Wrangle

1. This will take you to the Wrangle app in the Slack app marketplace.

   1. Confirm that you see the workspace that you want to remove Wrangle from (wrangle-eg-2 in our example) selected at the top right corner.

      

      Example of the Configuration tab with wrangle-eg-2 selected as the workspace you are about to change

   2. Click the Configuration tab.

   3. Scroll to the bottom and click Remove App

You may notice a slight delay (up to an hour or so) until your Installed apps page reflects this change, but eventually you should see just a single workspace listed as shown below:

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FAQ

I don't remember which workspace I installed Wrangle into. How can I find out?

1. Open the Admin dashboard.

2. Navigate to Integrations > Installed Apps.

3. Search for Wrangle.

I am on a paid plan but I'm seeing that my trial expired. What happened?

You may be trying to access Wrangle from a different workspace than the one you installed Wrangle into. Follow the instructions above to Select a workspace to use with Wrangle.

I don't see Wrangle's message shortcuts in my Slack Channel. Where are they?

You may be trying to access Wrangle from a different workspace than the one you installed Wrangle into. Follow the instructions above to Select a workspace to use with Wrangle.

When using Wrangle's message shortcuts, I don't see my inboxes or workflows available to use. Where are they?

You have installed Wrangle into multiple workspaces in your grid. Follow the instructions above for How to uninstall Wrangle from additional Workspaces in your grid