Wrangle for Teams

Get up and running with Wrangle ticketing in just a few minutes. This guide will walk you through setting up your first inbox and turning Teams messages into trackable tickets.

Step 1: Connect Teams to Wrangle

Before you can start managing tickets, you'll need to connect Wrangle to your Teams tenant.

Installing Wrangle in Teams

Step 2: Create your first Inbox in Wrangle

An Inbox is a collection of related tickets that are worked on by a specific set of Agents (team members who can assign and resolve tickets). Think of it as a folder for organizing your support requests.

You'll need to name your inbox, and pick a Team and Channel for your agents to work from. You can always change these values later.

Step 3: Create your first Ticket

Now that you've created an inbox for your tickets, you're ready to create your first ticket. You can do this from the web, or directly from Teams.

Step 4: Manage your tickets from the web

Wrangle's web portal allows your agents to monitor and manage tickets:

• Tickets Dashboard - Create custom views and assign and update tickets.

• Ticket Reports - View trends and dive deeper into agent performance using Wrangle's ticketing reports.