# Wrangle for Teams

### Step 1: Connect Teams to Wrangle

Before you can start managing tickets, you'll need to connect Wrangle to your Teams tenant.

[installing-wrangle-in-teams](https://docs.wrangle.io/tickets/getting-started-with-wrangle/installing-wrangle-in-teams "mention")

### Step 2: Create your first Inbox in Wrangle

An Inbox is a collection of related tickets that are worked on by a specific set of Agents (team members who can assign and resolve tickets). Think of it as a folder for organizing your support requests.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fv3SeFhSVpxbUgFoQxD1X%2FScreenshot%202026-03-16%20at%209.50.51%E2%80%AFAM.png?alt=media&#x26;token=5bb4310d-7285-4e42-a231-4c0fe065129d" alt="Creating your first inbox with Wrangle"><figcaption></figcaption></figure>

You'll need to name your inbox, and pick a Team and Channel for your agents to work from. You can always change these values later.

### Step 3: Create your first Ticket

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FdtrZkW76tbKMkbWsxoTH%2FScreenshot%202026-03-16%20at%209.53.41%E2%80%AFAM.png?alt=media&#x26;token=5f01bff2-12d0-4912-9d69-4d7c46f6fe45" alt=""><figcaption></figcaption></figure>

Now that you've created an inbox for your tickets, you're ready to create your first ticket. You can do this from [the web](https://app.wrangle.io/tickets/new), or [directly from Teams](https://docs.wrangle.io/tickets/creating-tickets/creating-tickets-from-teams).&#x20;

### Step 4: Manage your tickets from the web

Wrangle's web portal allows your agents to monitor and manage tickets:

* [**Tickets Dashboard**](https://app.wrangle.io/tickets) - Create custom views and assign and update tickets.
* [**Ticket Reports**](https://app.wrangle.io/reports/tickets) - View trends and dive deeper into agent performance using Wrangle's ticketing reports.&#x20;