# Wrangle for Teams

### Step 1: Connect Teams to Wrangle

Before you can start managing tickets, you'll need to connect Wrangle to your Teams tenant.

[Installing Wrangle in Teams](/tickets/getting-started-with-wrangle/installing-wrangle-in-teams.md)

### Step 2: Create your first Inbox in Wrangle

An Inbox is a collection of related tickets that are worked on by a specific set of Agents (team members who can assign and resolve tickets). Think of it as a folder for organizing your support requests.

<figure><img src="/files/zhg7TMN16vSZtUdpO5Pf" alt="Creating your first inbox with Wrangle"><figcaption></figcaption></figure>

You'll need to name your inbox, and pick a Team and Channel for your agents to work from. You can always change these values later.

### Step 3: Create your first Ticket

<figure><img src="/files/bPJtpRsApFZoZZJBEOek" alt=""><figcaption></figcaption></figure>

Now that you've created an inbox for your tickets, you're ready to create your first ticket. You can do this from [the web](https://app.wrangle.io/tickets/new), or [directly from Teams](/tickets/creating-tickets/creating-tickets-from-teams.md).&#x20;

### Step 4: Manage your tickets from the web

Wrangle's web portal allows your agents to monitor and manage tickets:

* [**Tickets Dashboard**](https://app.wrangle.io/tickets) - Create custom views and assign and update tickets.
* [**Ticket Reports**](https://app.wrangle.io/reports/tickets) - View trends and dive deeper into agent performance using Wrangle's ticketing reports.&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wrangle.io/tickets/getting-started-with-wrangle/wrangle-for-teams.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.