# What is a Wrangle Inbox? Think of Wrangle Inboxes as folders for related tickets. Any ticket is assigned to a certain Inbox, and each Inbox has a set of agents who can work on those tickets. ## Why would I want multiple Inboxes? Since Inboxes are different collections of tickets and agents, you might want different inboxes for: * Different teams * Different specializations ### Inboxes for different teams Different teams are going to want to see their tickets separately from those of other teams that might use Wrangle. For example, you might have one Inbox called "IT Help Desk," with four IT analysts assigned as agents. IT-related tickets are funneled here for these agents to work on. Then, you might have a second Inbox called "HR Questions" for the HR team to manage their tickets. ### Inboxes for different specializations Even within one team, you might want different inboxes if members of the team work on different categories of issues. For example, an IT team might have two agents that work on security-related questions. You might set up an Inbox for their tickets called "IT Security Help Desk." Then, the rest of the IT team might be part of a general Inbox for other kinds of IT issues. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.wrangle.io/tickets/guide-to-ticketing/what-is-a-wrangle-inbox.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.