# Canned Replies

Use canned replies to help agents reply to common requests. Canned reply names are searchable, so be sure to use clear, concise names for each reply to help agents easily find and use the right one.

<figure><img src="/files/tbw3fXEKIwzu5ZbsbHZp" alt=""><figcaption><p>Create canned replies to save time for your agents when replying to common requests</p></figcaption></figure>

{% hint style="info" %}
Not sure what your common requests are? Use [tags](/tickets/setting-up-your-inbox/tags.md) to categorize your tickets and track common themes!
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wrangle.io/tickets/setting-up-your-inbox/canned-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.