Canned Replies

Created replies for your agents to use on the fly within the Wrangle web app.

Use canned replies to help agents reply to common requests. Canned reply names are searchable, so be sure to use clear, concise names for each reply to help agents easily find and use the right one.

Create canned replies to save time for your agents when replying to common requests

Not sure what your common requests are? Use tags to categorize your tickets and track common themes!