Export History

Export a CSV of each inbox's full ticket history for analysis.

Here's what you'll see in your export:

• Inbox ID and name

• Ticket ID, name, and number

• Ticket created at, created by, and requested by

• Ticket status and priority

• Assigned to

• First agent response, first resolved/closed, and last resolved/closed

• Satisfaction score

• Tags

• Form field values

When you've exported your ticket history, you'll receive a message in Slack with a link to download the report.