When an agent replies in the thread, the ticket is automatically assigned to them.
## Ticket Assignment
**Auto-assign new tickets to an agent:** Enables round-robin assignment for all new tickets. Wrangle distributes tickets equally across all inbox agents as they're created.
Use the "Include inbox admins in auto-assignment" toggle to control whether admins are included in the rotation. When disabled, only users with the agent role receive auto-assigned tickets. Note: Admins can still be manually assigned to tickets even when excluded from auto-assignment.
**Assign ticket to the first agent who replies:** Automatically assigns the ticket to the first agent who replies in an unclaimed ticket thread. Instead of agents manually claiming tickets, they simply add a comment to claim it.
## Requester & Follower Notifications
If agents claim tickets without commenting, or if queue managers assign tickets directly, requesters won't see any activity in the thread. Enable "Notify when ticket is first assigned" in [Ticket Notifications](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/settings/ticket-notifications) settings to keep stakeholders informed.
{% hint style="info" %}
If you have agent first response time [SLAs](/tickets/setting-up-your-inbox/ticket-slas.md) enabled, this assignment notification counts as the first response.
{% endhint %}
When an agent claims the ticket, Wrangle notifies the requester.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-assignment.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.