Ask Wrangle

If you don't see a specific metric you're interested in within the default reports, you can Ask Wrangle a question about your tickets using natural language.

Click one of the example questions, or write your own

Wrangle's AI powered reporting engine will analyze your tickets and provide you with a response, and link to view tickets that were used to generate the response.

After you receive an answer, you'll be able to rate whether or not the response was helpful; ratings help Wrangle to improve your reports over time. Click the thumbs up or thumbs down buttons to submit your feedback:

Use the inbox filter to select specific inboxes to use for reports, or leave it empty to ask questions about all inboxes.

Users can Ask Wrangle about tickets within inboxes where they have a role of Observer or higher.

Ask Wrangle is part of our Scale Plan. If you're a current Pro customer and interested in taking it for a spin, contact us at [email protected].