> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/~/revisions/5rDpoFMOoWMkaT6P6rSj/tickets/email-to-ticket-guide.md).

# Email to Ticket Guide

If you want to automatically turn incoming emails (e.g., <support@wrangle.io>) into Wrangle tickets in Slack, follow these steps:

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{% hint style="info" %}
Emails can be turned into Wrangle tickets *only* if the sender of the email is an email associated with a Slack user in your workspace.&#x20;
{% endhint %}

### Step 1: Set Up Your Inbox Settings in Wrangle

1. Open the Wrangle dashboard and navigate to **Inboxes**. Then select the specific inbox you'd like to connect.
2. Select the inbox you want to use for email-to-ticket conversion.
3. Under **Ticket Lifecycle > Ticket Creation** there are two settings you'll want turned on:&#x20;

   1. Toggle on the option **"Create tickets for messages sent by bots"** to enable automatic ticket creation for forwarded emails.
   2. Make sure the first setting for how you'll turn messages into tickets is set to Turn new channel messages into tickets automatically&#x20;

   <figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fl3U5Een23jU0vQNRaj6x%2Femail_ticket_creation.png?alt=media&amp;token=7a6fb800-ddba-4113-b4a5-651e5fc19be4" alt="" width="375"><figcaption></figcaption></figure>

***

### Step 2: Retrieve Your Slack Channel Email Address

* Go to the Slack channel where you want Wrangle tickets to appear.
* Click the channel name at the top of the Slack interface to open the channel details.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fyn4UeZHm13JU0dPAJYML%2FScreenshot%202025-01-21%20at%2011.56.07%20AM.png?alt=media&amp;token=3a2f0512-c38c-4478-9e53-b0e8e579da3d" alt=""><figcaption></figcaption></figure>

* Under the **Integrations** tab, scroll down to find the option **"Send emails to this channel"** (you may need to enable email integration for the channel if it’s not already set up).

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2F7dAEkfdP1sebn2f1LMnB%2FScreenshot%202025-01-21%20at%2011.56.32%20AM.png?alt=media&amp;token=c8b88e6f-56a0-4985-923c-fee5df7fe059" alt=""><figcaption></figcaption></figure>

* Copy the provided email address for the Slack channel.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FR4RmHhzLeSVBvdgnWdY5%2FScreenshot%202025-01-21%20at%2011.57.18%20AM.png?alt=media&amp;token=2bba3420-b925-44cd-adff-ac1ae0caea1b" alt=""><figcaption></figcaption></figure>

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### Step 3: Configure Your Email Provider to Forward Emails

1. Log in to your email provider (e.g., Gmail, Outlook) and open the settings for the email address you want to use (e.g., <support@wrangle.io>).
2. Set up **email forwarding** to automatically forward all incoming emails to the Slack channel email address you retrieved in Step 2.
   * In Gmail: Navigate to Settings > Forwarding and POP/IMAP > Add a Forwarding Address.
   * In Outlook: Navigate to Settings > Mail > Forwarding.
3. Test the forwarding rule to ensure emails are correctly routed to the Slack channel.

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### Additional Notes:

* Emails forwarded to the Slack channel will appear as messages. With the **"Turn bot messages into tickets"** option enabled in Wrangle, these messages will automatically be converted into tickets.

<div><figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FbcF8wHocPSvUGYJV5ggu%2FScreenshot%202025-01-21%20at%2012.14.25%20PM.png?alt=media&amp;token=53b9b218-7eed-4625-8809-dc8e7325efa0" alt=""><figcaption><p>Forwarded email in the slack channel</p></figcaption></figure> <figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2F6oZf0GGhMwkI6ARY9kgH%2FScreenshot%202025-01-21%20at%2012.14.35%20PM.png?alt=media&amp;token=cefb6052-a5e8-4ad6-a1d9-ccf42f0d73a4" alt=""><figcaption><p>Forwarded email turned into a Wrangle ticket</p></figcaption></figure></div>

* Ensure the forwarded emails contain clear and actionable information to make ticket creation more effective.
* If you’re using a shared inbox (e.g., <support@wrangle.io>), ensure everyone on your team knows that emails sent to this address will create tickets in Slack.
* The details and fuctionality are seamless in both Slack and the Wrangle Web App

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FHTXzViR0dGVqkYds4gJ7%2FScreenshot%202025-01-21%20at%2012.16.09%20PM.png?alt=media&amp;token=50b8b281-7801-4a45-91bf-2403cad1ec87" alt=""><figcaption></figcaption></figure>

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With this setup, your team can manage incoming email requests seamlessly in Slack, thanks to Wrangle’s ticket automation!