> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/scale-plan-vs-pro-plan.md).

# Scale Plan vs Pro Plan

Wrangle [offers](https://www.wrangle.io/pricing) two flexible plans designed to meet different team needs. Whether you're just getting started or need advanced features for a larger operation, here's what each plan includes.

<figure><img src="/files/v4orDDPTCyDww2gawhhT" alt="Wrangle pricing page"><figcaption></figcaption></figure>

### The Key Differences

#### Scale is Pro + AI and integration superpowers

Scale takes everything in Pro and adds the automation and connectivity that help larger teams move faster:

**AI does the heavy lifting** Scale includes AI-powered features that handle repetitive work for you. Smart Replies suggest responses to common questions, while agentic features can automatically route, categorize, and even respond to tickets based on patterns it learns from your team.

**Connect to your existing tools** Native integrations with Zendesk, HubSpot, and Linear mean tickets flow seamlessly between systems. No more copy-pasting between tools or losing context when issues move from support to product teams. Plus, API access lets you build custom workflows that fit your exact needs.

**Make Wrangle truly yours** White-label the Wrangle bot so customers see your company name instead of "Wrangle" in Slack channels. Route tickets with custom emoji that match your team's workflow. Get a dedicated CSM and personalized training to ensure your rollout succeeds.

**Scale smarter with user groups** Organize agents into groups (like "Tier 1 Support" or "Security Team") to route tickets more intelligently and manage permissions at scale.

### When to choose Scale

You'll get the most value from Scale if you:

* **Handle high ticket volume** where AI automation saves hours each week
* **Work across multiple tools** and need tickets synced between Slack, your CRM, and project management
* **Support external customers** in Slack Connect and want white-labeling
* **Need custom workflows** that require API access or emoji-based routing
* **Want hands-on support** with a dedicated CSM during rollout

### When Pro is enough

Pro gives you everything you need for solid ticket management if you:

* **Run a lean team** that doesn't need advanced automation
* **Work primarily in Slack** without requiring external integrations
* **Want core ticketing features** like SLAs, workflows, private tickets, and analytics
* **Prefer straightforward pricing** for essential functionality

### Try before you decide

<figure><img src="/files/z7JYUlSl1rjyA8cPaJrc" alt="Wrangle free trial banner"><figcaption></figcaption></figure>

**All trial users start with Scale**, so you can test AI features, integrations, and advanced customization before committing to a plan.

**Already on Pro and curious about Scale?** We'll grant you temporary access to test Scale features. Just ask our team.

Still have questions? Contact our team or schedule a demo.