# Setting up Your Inbox

Create [a new inbox directly](https://slack.wrangle.io/inboxes/new), or make changes to an existing inbox anytime by visiting the [inboxes page](https://slack.wrangle.io/inboxes) and selecting the one you'd like to update. \
\
When creating a new inbox, you'll be able to set basic preferences such as the name, description, and channel. These can be changed anytime by editing your inbox.

We recommend having a dedicated help channel for your inbox, as opposed to adding it to a broad, company-wide channel like **#general**. For example, your channel might be called something like **#ask-hr**, **#it-support**, or **#facilities-help**. We recommend encouraging your colleagues to use this channel to ask questions, because your agents will be able to [turn those questions into ticket](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/creating-tickets)

{% content-ref url="setting-up-your-inbox/settings" %}
[settings](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/settings)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/roles-and-permissions" %}
[roles-and-permissions](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/roles-and-permissions)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/ticket-lifecycle" %}
[ticket-lifecycle](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/ticket-lifecycle)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/ticket-slas" %}
[ticket-slas](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/ticket-slas)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/tags" %}
[tags](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/tags)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/forms" %}
[forms](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/forms)
{% endcontent-ref %}

{% content-ref url="ai-powered-ticketing" %}
[ai-powered-ticketing](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/ai-powered-ticketing)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/canned-replies" %}
[canned-replies](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/canned-replies)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/integrations" %}
[integrations](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/integrations)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/export-history" %}
[export-history](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/export-history)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/archive" %}
[archive](https://docs.wrangle.io/~/revisions/e6VuSVo8BqJYP35xOoa4/tickets/setting-up-your-inbox/archive)
{% endcontent-ref %}

### &#x20;
