# Scale Plan vs Pro Plan

Wrangle offers two flexible plans designed to meet different team needs. Whether you're just getting started or need advanced features for a larger operation, here's what each plan includes.

### The Key Differences

#### Scale is Pro + AI and integration superpowers

Scale takes everything in Pro and adds the automation and connectivity that help larger teams move faster:

**AI does the heavy lifting** Scale includes AI-powered features that handle repetitive work for you. [Smart Replies](https://docs.wrangle.io/tickets/ai-powered-ticketing/smart-replies) suggest responses to common questions, while [agentic features](https://docs.wrangle.io/tickets/ai-powered-ticketing/ai-ticket-deflection) can automatically route, categorize, and even respond to tickets based on patterns it learns from your team.

**Connect to your existing tools** Native integrations with Zendesk, Jira Service Management, and Notion mean tickets and documentation flow seamlessly between systems. No more copy-pasting or losing context when issues move between teams. Plus, API access lets you build [custom workflows](https://docs.wrangle.io/integrations/slack-workflow-builder#getting-started) for any other tools in your stack.

**Make Wrangle truly yours** White-label the Wrangle bot so customers see your company name instead of "Wrangle" in Slack channels. Route tickets with custom emoji that match your team's workflow. Get a dedicated CSM and personalized training to ensure your rollout succeeds.

**Scale smarter with user groups** Organize agents into groups (like "Tier 1 Support" or "Security Team") to route tickets more intelligently and manage permissions at scale.

### When to choose Scale

You'll get the most value from Scale if you:

* **Handle high ticket volume** where your agents could benefit from AI automation to save time and energy on repeat requests
* **Work across multiple tools** and need tickets synced between Slack and your other systems
* **Support external customers** in Slack Connect and want [white-labeling](https://docs.wrangle.io/account-administration/appearance-white-labeling)
* **Need custom workflows** that require [API access](https://docs.wrangle.io/integrations/wrangle-api) or [emoji-based routing](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation#custom-emoji-for-ticket-creation)
* **Want hands-on support** with a dedicated CSM during rollout

### When Pro is enough

Pro gives you everything you need for solid ticket management if you:

* **Run a lean team** that doesn't need advanced automation
* **Work primarily in Slack** without requiring external integrations
* **Want core features** like SLAs, workflows, private tickets, and analytics

### Try before you decide

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FIavLVdinq5BqMOi0SD8U%2Fimage.png?alt=media&#x26;token=b74a7342-d8c4-4abd-ada3-344a9f46cc32" alt="Wrangle free trial banner"><figcaption></figcaption></figure>

**All trial users start with Scale**, so you can test AI features, integrations, and advanced customization before committing to a plan.

**Already on Pro and curious about Scale?** We'll grant you temporary access to test Scale features. Just [ask our team](https://docs.wrangle.io/more-help/contact-us).

Still have questions? [Contact](https://docs.wrangle.io/more-help/contact-us) our team or [schedule a demo](https://www.wrangle.io/request-a-demo-of-wrangle-slack).