# Creating Tickets

When [setting up your inbox](https://docs.wrangle.io/tickets/setting-up-your-inbox), you'll have two options for ticket creation: create tickets manually, or turn new channel messages into tickets automatically. 

* **Create tickets manually**: tickets can only be created from a message or from our Slack global shortcut. 
* **Turn new channel messages into tickets automatically**: not only will every new message in the channel of your choice become a ticket, but you can create tickets manually as well.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fz0yvnHqn8qSFxTSzQeXD%2FScreen%20Shot%202023-02-17%20at%201.22.33%20PM.png?alt=media&#x26;token=ed867b01-d1da-4ec2-abef-451d31f88611" alt=""><figcaption></figcaption></figure>

### Creating a ticket from a Direct Message (DM) via message shortcut

Any comment in Slack can be turned into a ticket, whether it's in your dedicated inbox channel, another channel, or a DM. You might use your inbox channel to field incoming questions, and any questions that need further investigation can be converted to tickets using a message shortcut.

{% embed url="<https://youtu.be/deYfCjor4ZA>" %}
Creating a Wrangle ticket from a Slack DM via the message shortcuts
{% endembed %}

<details>

<summary>Written instructions for turning a DM into a ticket</summary>

#### Step 1

To create a Wrangle ticket from a Slack DM, begin by accessing the message where assistance is required. Click on the More Actions icon in Slack.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_0&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 2

In the menu that appears, navigate to the Shortcuts section and select "Start a Ticket with Wrangle." If you don't see this shortcut, click "More message shortcuts..." and select it from the list of options.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_1&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 3

After selecting the option, choose the appropriate inbox where the ticket should be sent. The ticket's name and description, along with the individual on whose behalf the ticket is being created, are automatically filled in. Specify that the issue is related to your desired inbox (in this example, \<Ask-IT>.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_2&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 4

Once the inbox is selected and all information is verified, proceed to start the ticket.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_3&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 5

Upon starting the ticket from the DM, a reply to the original message is generated.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_4&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 6

This reply indicates that a ticket has been created, and includes a link to track the request. The link is also posted in the Inbox related channel.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_5&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 7

Within the Inbox channel, the tickets are properly organized, simulating that the ticket was perfectly created by the original requester.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_6&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

#### Step 8

The ticket now resides in the correct location, allowing for the ticket to be claimed and work to commence.

<img src="https://api.trupeer.ai/api/v1/bot/workflow/image/url?agentId=67b74da9decf3fd1e6df5669&#x26;imageId=screenshot_7&#x26;access-token=Bearer%20eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IkpqdmFlQm93T1NxSElGNVFzWEdrMCJ9.eyJpc3MiOiJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vIiwic3ViIjoiZ29vZ2xlLW9hdXRoMnwxMTY5NTE4MDEzNzkyMzA2MDA0MjEiLCJhdWQiOlsiaHR0cHM6Ly9hcGkudHJ1cGVlci5haS8iLCJodHRwczovL3RydXBlZXItZGVtby51cy5hdXRoMC5jb20vdXNlcmluZm8iXSwiaWF0IjoxNzQwNDk2MDU3LCJleHAiOjE3NDA1ODI0NTcsInNjb3BlIjoib3BlbmlkIHByb2ZpbGUgZW1haWwgb2ZmbGluZV9hY2Nlc3MiLCJhenAiOiJ4MHd6aFpMSmJMNUZ4bVZweGlEN3dRYXBENWpXWkZnMSJ9.qyuroaFqSTvy72a5ET-YdbdsD2R4rKjD17yT-XkNsHlsjDBmZJzjHACdEOyBKwZyk4txZHdL4pZxWJ8Zo4vg1ZVyUTrF1nUm7_YnubULEpqLJD36ovLFCp7rQI4D0UOFWyiHZah_tg3vaU5EIDaMESnmNKtOAMpDMN3eGyg-Ya2yfgrnvfwPDTSObvoXmHOF3rx0iQgXLRhiKKnmxvS2r0_15D4IeczGU-wg8jJWiNKJE8CHnALvB0tKDB3I0NrHFzK80aycXLsLLQYNfRRKVZndojYRNmuannn_O4kleLBtdEETMUNv4eXxd0e4sjioFdUbGBCl2ooeO_Mr9PMt9Q" alt="Screenshot" data-size="original">

</details>

***

### Creating a ticket from a global shortcut

Requesters can also create a ticket directly using our global "Start a Ticket" Slack shortcut. You can type one of the following commands to launch the shortcut:&#x20;

* `/wrangle`
* `/ticket`

You can also use Slack's search or their `/` shortcut menu to find the "Start a Ticket" option.

From there, you'll be prompted to choose an inbox, name the ticket, and describe the issue.&#x20;

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FIkPAkQsb5D5BXIubeynz%2Fstart%20ticket%20modal.png?alt=media&#x26;token=ac830bd1-4f68-41a0-bb83-10213c2acd8a" alt=""><figcaption><p>Assign an inbox, give the ticket a short but descriptive name, and add any necessary context</p></figcaption></figure>

### Auto-creating tickets

If you'd like to convert every new message in a public channel into a ticket, you can enable the "Turn new channel messages into tickets automatically" option on the [ticket-creation](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation "mention") page in your Inbox settings.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2Fz0yvnHqn8qSFxTSzQeXD%2FScreen%20Shot%202023-02-17%20at%201.22.33%20PM.png?alt=media&#x26;token=ed867b01-d1da-4ec2-abef-451d31f88611" alt=""><figcaption></figcaption></figure>

Once enabled, every new message in the channel will automatically be assigned a new ticket.&#x20;

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2F4nwWpfID4of2tOQWGIhH%2Fauto-create%20ticket.mov.gif?alt=media&#x26;token=65061b9b-efdc-4770-add4-9a091a996000" alt=""><figcaption><p>Create tickets automatically from new channel messages.</p></figcaption></figure>

#### Enabling multiple or alternate intake channels for automatic ticket creation&#x20;

After enabling automatic ticket creation, you'll also have the option on the [ticket-creation](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation "mention") page to add any other channels you want to use as your intake channels. This is particularly useful when you want to manage tickets in a private channel while still giving requesters a public channel for creating their tickets.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2F6UMRxF5tIYn7P20GvHUc%2FScreenshot%202023-10-20%20at%204.22.19%20PM.png?alt=media&#x26;token=be9205a6-3345-40df-9d06-a8d28be77b21" alt=""><figcaption><p>Choose your intake channel(s)</p></figcaption></figure>

#### Enabling ticket auto-creation for bot messages

By default, Wrangle will ignore bot messages when auto-creating tickets, but you can override that setting on the [ticket-creation](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation "mention")page:

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FC6yxOEpkKksOeO2hREWg%2FScreenshot%202023-11-30%20at%201.20.42%20PM.png?alt=media&#x26;token=1eeb875a-690c-4535-bbee-fc65ff773863" alt="" width="563"><figcaption><p>Toggle this setting on to auto-create tickets from bot messages</p></figcaption></figure>

{% hint style="warning" %}
Wrangle can only create tickets from bot messages if the bot has a Slack user ID. If you're unsure whether your bot has a Slack user ID, you can test your bot using Slack's `bots.info` [API method](https://api.slack.com/methods/bots.info).
{% endhint %}

### Creating a ticket via emoji reaction

In any channel where Wrangle has been added, you can use either the 🎫 or 🎟️ reacji to quickly create a ticket from a message.\
\
If the channel already has a single Wrangle inbox associated with it, a ticket will automatically be created whenever you react with either emoji.&#x20;

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FVRQdLIcYA4Z53xJ29WjI%2Fcreate%20ticket%20via%20emoji.mov.gif?alt=media&#x26;token=ae82606f-9a24-424b-9cd6-bceb1cb8833d" alt="" width="563"><figcaption><p>Use a ticket reacji to start a ticket in your inbox channel</p></figcaption></figure>

If the channel has more than one Wrangle inbox associated with it, we will prompt you to select an inbox before creating the ticket.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FqxOafLIL3Xk6gWPNYvYW%2FScreenshot%202023-11-30%20at%2011.10.15%20AM.png?alt=media&#x26;token=b7770ee9-2fdc-4ae8-8fcf-a3c014996c4d" alt="" width="563"><figcaption></figcaption></figure>

If the channel is not associated with any Wrangle inbox but still has Wrangle added, we will prompt you to select an inbox before creating the ticket.

<figure><img src="https://3500333410-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M8Mly5TzbK30rAk6_PN%2Fuploads%2FjY9YnXpgQhfxC4oU9vOd%2FScreenshot%202023-11-30%20at%2011.09.56%20AM.png?alt=media&#x26;token=6a7eb247-50a0-4000-8eed-17cda6d8806a" alt="" width="563"><figcaption></figcaption></figure>

{% hint style="warning" %}
Creating a ticket via emoji will not work for any channel or DM where Wrangle has not already been added. In those cases, we recommend using the [message shortcut](#creating-a-ticket-from-a-message-shortcut) instead.&#x20;
{% endhint %}