Billing FAQs
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Yes! Wrangle offers a free 14-day trial that allows you to experience the full feature set.
You can upgrade to the Wrangle Pro or Scale Plans by visiting the and opening the billing portal.
Wrangle's Pro Plan starts at $138 per month and includes three . Wrangle's Scale Plan starts at $210/month and includes three billed users.
The Pro and Scale Plans also include five that can be used for external ticketing with customers, vendors, or contractors.
Additional billed users beyond the 3 included are $46/month per user (Pro) or $70/month per user (Scale), and additional Slack Connect channels beyond the five included are $5/month per channel.
You can also save 15% by upgrading to an !
Wrangle's Scale plan includes everything in the Pro Plan as well as a few more features such as:
Smart Replies
AI Ticket Deflection
Public API Access
White labeling
Wrangle's Scale plan also includes access to a dedicated customer support manager and a personalized roll-out with live training.
Wrangle charges for users who meet any of the following criteria:
Admin or agent in any active ticketing inbox
Assigned to any active workflow via the workflow designer
Admin of any active workflow
Users who do not meet the above criteria are free. That includes:
Requesters
Workflow assignees who were assigned outside the workflow designer in one of the following ways:
Assigning a workflow step to someone chosen in a form
Re-assigning a step in a workflow instance to someone else
Assigning a workflow step to the requester
Wrangle charges for a channel if it's a Slack Connect channel and it meets any of the following criteria:
It is an inbox channel used for creating and working on tickets
Wrangle does not charge for any internal channels in your workspace, and you can have as many inboxes and workflows associated with your internal channels as you'd like without any impact to your bill.
Ticketing inboxes where they are an agent
Workflows where they are assigned to one or more steps
Workflows where they have an Admin role
If you want to remove a billed Slack Connect channel, either archive the inbox or edit the inbox channel to an internal channel. When you archive an inbox or workflow, Wrangle no longer charges for the associated users or channels.
Keep in mind that the Pro and Scale Plans have 3 users and 5 Slack Connect channels included. If you have less than 3 users or 5 Slack Connect channels, you're still charged the base price of the Pro Plan.
When you add or remove a billed user or channel, Wrangle will first ask you to confirm this change's impact on your bill.
If your billed user count exceeds the 3 included with the Wrangle Pro and Scale Plans, we'll add a per-user fee for those users to your next bill. If you have 4 or more users and remove one, we’ll remove that user fee from your next bill and credit you for any unused time in your current billing period. If your billed channel count exceeds the five included with the Wrangle Pro Plan, we’ll add a per-channel fee to your next bill. If you have six or more billed channels and remove one, we’ll remove that channel fee from your next bill and credit you for any unused time in your current billing period.
Yes, we offer a 15% discount on annual plans paid upfront.
When broken down monthly, the annual Pro Plan is $117 per month, $39 for agents/admins after the first 3, and $5 for Slack Connect channels after the first five. The monthly plan is $138/$46/$5.
When broken down monthly, the annual Scale Plan is $177 per month, $59 for agents/admins after the first 3, and $5 for Slack Connect channels after the first five. The monthly plan is $210/$70/$5.
For a comprehensive comparison between the plans, check out our .
who have not been assigned as admin to a specific or
Agents, assignees, or admins of an archived or
It is used as an for an inbox in another channel
Wrangle has a list on the that shows the ticketing inboxes and workflows that your users are associated with, as well as any inboxes associated with a Slack Connect channel. If you want to remove a billed user, remove them from any of the places that are shown in the list:
You can sign up for an annual plan by visiting the and clicking the "Upgrade to Annual Plan" button. If you have any questions about setting up your annual plan, let us know .
We support credit card payments in USD for all plans. Invoicing is available for the enterprise plan. for details.
You can change the credit card, billing address, and billing email address used for Wrangle by visiting the and opening the billing portal.
You can see your past invoices for Wrangle by visiting the and opening the billing portal.
You can visit the and click the Upgrade button to switch to annual, or open the billing portal to cancel your plan.
If you have more questions about Wrangle's pricing or your bill, for further assistance.