Working Hours

Set your team's availability to ensure your Wrangle KPIs are accurate and your reminders are sent at the right time.

Whether your team has 24/7 coverage, a standard 9-5, or a four-day workweek, Wrangle lets you set your own working hours. Once working hours are set, Wrangle will exclude off hours from your response time and resolution time calculations. Additionally, Wrangle will not send any late reminders outside of working hours. Any account admin can set your workspace's working hours from the Admin Settings here.

You can choose the timezone, days of the week, and times of day that your team is available.

If you have a distributed team, consider setting your working hours to cover all regions' schedules. For example, let's assume half of your team is in New York, the other half is in California, and everyone works 9AM-5PM in their respective time zone. Set your working hours as 9AM-8PM Eastern Time to ensure coverage for both locations while still excluding hours where neither team is active.