> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/best-practices/rolling-out-wrangle-to-your-workspace.md).

# Rolling out Wrangle to your Workspace

### Announcing Wrangle to Your Team

To ensure a smooth rollout of Wrangle.io to your Slack workspace, you can use this slack announcement template to introduce Wrangle to your team and optionally send it out via [Broadcast announcements](/broadcasts/broadcast-announcements.md). Customize it as needed to fit your channels, agents, and company guidelines. Additionally, consider these tips for a successful implementation:

* **Identify Wrangle Champions**: Designate a few team members as Wrangle champions who can help others learn the tool and answer questions.
* **Run a Live Demo**: Schedule a team meeting or training session to demonstrate how Wrangle works in your specific Slack channels.
* **Pilot First**: Test Wrangle in a smaller team or department to work out any kinks before a full rollout.
* **Highlight Use Cases**: Share specific examples of how Wrangle will help solve common team challenges, like streamlining ticket management or improving response times.
* **Monitor and Iterate**: Collect feedback from the team after the initial rollout and make adjustments to workflows or Wrangle configurations as needed.

***

<figure><img src="/files/ZXLJdSOAuv3nOsCdcWwq" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Copy and Paste this message below for a quick and easy announcement of how to use Wrangle for your co-workers!  Use [broadcasts](/broadcasts/broadcast-announcements.md) to send it quickly to a list of Slack channels and users. &#x20;
{% endhint %}

> **Wrangle Ticket Automation is Here!** :rocket:
>
> Hi Team! 👋
>
> We’re thrilled to share that Wrangle is now live in our Slack workspace, making it easier than ever to create and manage tickets! <br>
>
> #### What’s in it for you?
>
> Wrangle streamlines ticketing directly in Slack, offering multiple ways to create, track, and manage tickets—all without leaving Slack!
>
> #### ⚙️ HOW TO CREATE TICKETS
>
> **Use the Wrangle App**
>
> * Open the Wrangle app from the Slack sidebar.
> * Select **“Create a Ticket”** and follow the prompts to add ticket details.
>
> **Use the `/wrangle` Command**
>
> * In a ticketing channel (e.g., #support, #operations), type `/wrangle` and hit enter.
> * Fill out the form that appears and submit your ticket.
>
> **Post in an "Ask" Channel**
>
> * In channels like **#ask-it**, simply post your request for help.
>
> * Wrangle automatically detects and converts clear, specific requests into tickets.
>
> **📣 MANAGING TICKETS + FOLLOW UPS**
>
> **Reply to a Ticket**
>
> * Ticket threads will appear in the relevant Slack channel.
> * Respond directly in the thread to ask questions, provide updates, or follow up.
>
> **Track Ticket Status**
>
> * **In Slack**: Open the Wrangle app in the sidebar to view your “Created by Me” items.
>
> * **In Wrangle.io**: Log in to the Wrangle dashboard for a detailed overview of all tickets, statuses, and updates.
>
> #### 💡 WHY WRANGLE IS AWESOME
>
> * **Easy Ticket Creation**: Use the Wrangle app, /wrangle command, or just post in an "ask" channel.
> * **Seamless Collaboration**: Manage tickets directly in Slack, no switching platforms needed.
> * **Comprehensive Tracking**: Stay up to date with ticket statuses in Slack or the Wrangle dashboard.<br>
>
> For additional help, check out the Wrangle Help Docs. If you have any questions, feel free to contact the IT team!
>
> Let’s get Wrangling!&#x20;

***

### Installing the Wrangle Slack App

To enable your team to use Wrangle directly within Slack, follow these steps to guide your colleagues through the installation process:

1. **Open Slack**: Ensure you're signed into the workspace where you want to install the Wrangle app.
2. **Visit the Slack App Directory**:
   * On desktop: Click on the **"Apps"** button in the left sidebar.
   * On mobile: Tap on the **"More"** button (three dots), then tap **"Apps"**.
3. **Search for Wrangle**: In the search bar, type **"Wrangle"** and select the app from the results.
4. **Install Wrangle**:
   * Click the **"Add to Slack"** button.
   * If prompted, select the workspace you want to install Wrangle to.
5. **Grant Permissions**: Review the permissions Wrangle requires. Click **"Allow"** to proceed.
6. **Complete Setup**: Once installed, follow any additional prompts to complete the setup, and you're ready to start using Wrangle within Slack!

<figure><img src="/files/IYIhWvR6ZabusEkNf7M5" alt=""><figcaption></figcaption></figure>

If your co-workers need any further assistance, please let them know they can reach out to the support team or refer to this guide for help!