Wrangle
  • Wrangle Help Docs
  • 🎟️Tickets
    • Guide to Ticketing
    • Setting up Your Inbox
      • Inbox Settings
      • Automations
      • Ticket Statuses
      • Tags and Auto-Tagging
      • Form Fields
    • Creating Tickets
    • Web App - Monitoring Tickets
      • Ticket Report
      • Responding to Tickets
      • My Dashboard
    • Ticketing for Slack Connect
    • Email to Ticket Guide
    • Private Ticketing
    • Ticket Deflection
      • Smart Replies
  • 🔌Workflows
    • Using a Workflow
    • Designing a Workflow
      • Task Lists
      • Approvals
      • Forms
      • Conditional Steps
      • Editing Workflow Settings and Design
    • Monitoring and Managing a Workflow
      • Workflow Dashboard
      • Instance View
      • Workflow Report
      • My Dashboard
    • Advanced Workflow Features
      • Post a Workflow To Different Channels
      • Due Dates and Reminders
      • Assigning Work To People From Earlier Steps
      • Notify Requesters via DM for Private Workflows
      • Suggest a Workflow
      • Keeping Everything in One Slack Thread
      • How to Duplicate a Workflow
  • ⚡Integrations
    • Zapier
      • Troubleshooting Your Zap
    • Wrangle API
    • Zendesk
  • đź’ˇBest Practices
    • Wrangle App Home
    • Rolling out Wrangle to your Workspace
    • Recipes
      • Recipe: Create a recurring workflow using Zapier
      • Recipe: Send your intake form data to Google Sheets using Zapier
  • ⚙️Account Administration
    • Account Admins
    • Appearance (White Labeling)
    • Working Hours
    • Viewing and Changing Billing Details
    • Billing FAQs
  • More Help
    • FAQs
    • Contact Us
    • Video Library
Powered by GitBook
On this page
  • Announcing Wrangle to Your Team
  • Installing the Wrangle Slack App

Was this helpful?

  1. Best Practices

Rolling out Wrangle to your Workspace

PreviousWrangle App HomeNextRecipes

Last updated 3 months ago

Was this helpful?

Announcing Wrangle to Your Team

To ensure a smooth rollout of Wrangle.io to your Slack workspace, you can use this slack announcement template to introduce Wrangle to your team. Customize it as needed to fit your channels, agents, and company guidelines. Additionally, consider these tips for a successful implementation:

  • Identify Wrangle Champions: Designate a few team members as Wrangle champions who can help others learn the tool and answer questions.

  • Run a Live Demo: Schedule a team meeting or training session to demonstrate how Wrangle works in your specific Slack channels.

  • Pilot First: Test Wrangle in a smaller team or department to work out any kinks before a full rollout.

  • Highlight Use Cases: Share specific examples of how Wrangle will help solve common team challenges, like streamlining ticket management or improving response times.

  • Monitor and Iterate: Collect feedback from the team after the initial rollout and make adjustments to workflows or Wrangle configurations as needed.


Copy and Paste this message below for a quick and easy announcement of how to use Wrangle for your co-workers!

Hi Team! đź‘‹

We’re thrilled to share that Wrangle is now live in our Slack workspace, making it easier than ever to create and manage tickets!

What’s in it for you?

Wrangle streamlines ticketing directly in Slack, offering multiple ways to create, track, and manage tickets—all without leaving Slack!

⚙️ HOW TO CREATE TICKETS

Use the Wrangle App

  • Open the Wrangle app from the Slack sidebar.

  • Select “Create a Ticket” and follow the prompts to add ticket details.

Use the /wrangle Command

  • In a ticketing channel (e.g., #support, #operations), type /wrangle and hit enter.

  • Fill out the form that appears and submit your ticket.

Post in an "Ask" Channel

  • In channels like #ask-it, simply post your request for help.

  • Wrangle automatically detects and converts clear, specific requests into tickets.

📣 MANAGING TICKETS + FOLLOW UPS

Reply to a Ticket

  • Ticket threads will appear in the relevant Slack channel.

  • Respond directly in the thread to ask questions, provide updates, or follow up.

Track Ticket Status

  • In Slack: Open the Wrangle app in the sidebar to view your “Created by Me” items.

  • In Wrangle.io: Log in to the Wrangle dashboard for a detailed overview of all tickets, statuses, and updates.

đź’ˇ WHY WRANGLE IS AWESOME

  • Easy Ticket Creation: Use the Wrangle app, /wrangle command, or just post in an "ask" channel.

  • Seamless Collaboration: Manage tickets directly in Slack, no switching platforms needed.

  • Comprehensive Tracking: Stay up to date with ticket statuses in Slack or the Wrangle dashboard.

For additional help, check out the Wrangle Help Docs. If you have any questions, feel free to contact the IT team!

Let’s get Wrangling!


Installing the Wrangle Slack App

To enable your team to use Wrangle directly within Slack, follow these steps to guide your colleagues through the installation process:

  1. Open Slack: Ensure you're signed into the workspace where you want to install the Wrangle app.

  2. Visit the Slack App Directory:

    • On desktop: Click on the "Apps" button in the left sidebar.

    • On mobile: Tap on the "More" button (three dots), then tap "Apps".

  3. Search for Wrangle: In the search bar, type "Wrangle" and select the app from the results.

  4. Install Wrangle:

    • Click the "Add to Slack" button.

    • If prompted, select the workspace you want to install Wrangle to.

  5. Grant Permissions: Review the permissions Wrangle requires. Click "Allow" to proceed.

  6. Complete Setup: Once installed, follow any additional prompts to complete the setup, and you're ready to start using Wrangle within Slack!

If your co-workers need any further assistance, please let them know they can reach out to the support team or refer to this guide for help!

Wrangle Ticket Automation is Here!

đź’ˇ
🚀