Rolling out Wrangle to your Workspace

Announcing Wrangle to Your Team

To ensure a smooth rollout of Wrangle.io to your Slack workspace, you can use this slack announcement template to introduce Wrangle to your team. Customize it as needed to fit your channels, agents, and company guidelines. Additionally, consider these tips for a successful implementation:

• Identify Wrangle Champions: Designate a few team members as Wrangle champions who can help others learn the tool and answer questions.

• Run a Live Demo: Schedule a team meeting or training session to demonstrate how Wrangle works in your specific Slack channels.

• Pilot First: Test Wrangle in a smaller team or department to work out any kinks before a full rollout.

• Highlight Use Cases: Share specific examples of how Wrangle will help solve common team challenges, like streamlining ticket management or improving response times.

• Monitor and Iterate: Collect feedback from the team after the initial rollout and make adjustments to workflows or Wrangle configurations as needed.

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Copy and Paste this message below for a quick and easy announcement of how to use Wrangle for your co-workers!

Wrangle Ticket Automation is Here! 🚀

Hi Team! 👋

We’re thrilled to share that Wrangle is now live in our Slack workspace, making it easier than ever to create and manage tickets!

What’s in it for you?

Wrangle streamlines ticketing directly in Slack, offering multiple ways to create, track, and manage tickets—all without leaving Slack!

⚙️ HOW TO CREATE TICKETS

Use the Wrangle App

• Open the Wrangle app from the Slack sidebar.

• Select “Create a Ticket” and follow the prompts to add ticket details.

Use the /wrangle Command

• In a ticketing channel (e.g., #support, #operations), type /wrangle and hit enter.

• Fill out the form that appears and submit your ticket.

Post in an "Ask" Channel

• In channels like #ask-it, simply post your request for help.

• Wrangle automatically detects and converts clear, specific requests into tickets.

📣 MANAGING TICKETS + FOLLOW UPS

Reply to a Ticket

• Ticket threads will appear in the relevant Slack channel.

• Respond directly in the thread to ask questions, provide updates, or follow up.

Track Ticket Status

• In Slack: Open the Wrangle app in the sidebar to view your “Created by Me” items.

• In Wrangle.io: Log in to the Wrangle dashboard for a detailed overview of all tickets, statuses, and updates.

💡 WHY WRANGLE IS AWESOME

• Easy Ticket Creation: Use the Wrangle app, /wrangle command, or just post in an "ask" channel.

• Seamless Collaboration: Manage tickets directly in Slack, no switching platforms needed.

• Comprehensive Tracking: Stay up to date with ticket statuses in Slack or the Wrangle dashboard.

For additional help, check out the Wrangle Help Docs. If you have any questions, feel free to contact the IT team!

Let’s get Wrangling!

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Installing the Wrangle Slack App

To enable your team to use Wrangle directly within Slack, follow these steps to guide your colleagues through the installation process:

1. Open Slack: Ensure you're signed into the workspace where you want to install the Wrangle app.

2. Visit the Slack App Directory:

   • On desktop: Click on the "Apps" button in the left sidebar.

   • On mobile: Tap on the "More" button (three dots), then tap "Apps".

3. Search for Wrangle: In the search bar, type "Wrangle" and select the app from the results.

4. Install Wrangle:

   • Click the "Add to Slack" button.

   • If prompted, select the workspace you want to install Wrangle to.

5. Grant Permissions: Review the permissions Wrangle requires. Click "Allow" to proceed.

6. Complete Setup: Once installed, follow any additional prompts to complete the setup, and you're ready to start using Wrangle within Slack!

If your co-workers need any further assistance, please let them know they can reach out to the support team or refer to this guide for help!