# Setting up Your Inbox

Create [a new inbox directly](https://slack.wrangle.io/inboxes/new), or make changes to an existing inbox anytime by visiting the [inboxes page](https://slack.wrangle.io/inboxes) and selecting the one you'd like to update. \
\
When creating a new inbox, you'll be able to set basic preferences such as the name, description, and channel. These can be changed anytime by editing your inbox.

We recommend having a dedicated help channel for your inbox, as opposed to adding it to a broad, company-wide channel like **#general**. For example, your channel might be called something like **#ask-hr**, **#it-support**, or **#facilities-help**. We recommend encouraging your colleagues to use this channel to ask questions, because your agents will be able to [turn those questions into ticket](https://docs.wrangle.io/tickets/creating-tickets)

{% content-ref url="setting-up-your-inbox/settings" %}
[settings](https://docs.wrangle.io/tickets/setting-up-your-inbox/settings)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/roles-and-permissions" %}
[roles-and-permissions](https://docs.wrangle.io/tickets/setting-up-your-inbox/roles-and-permissions)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/ticket-lifecycle" %}
[ticket-lifecycle](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-lifecycle)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/ticket-slas" %}
[ticket-slas](https://docs.wrangle.io/tickets/setting-up-your-inbox/ticket-slas)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/tags" %}
[tags](https://docs.wrangle.io/tickets/setting-up-your-inbox/tags)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/forms" %}
[forms](https://docs.wrangle.io/tickets/setting-up-your-inbox/forms)
{% endcontent-ref %}

{% content-ref url="ai-powered-ticketing" %}
[ai-powered-ticketing](https://docs.wrangle.io/tickets/ai-powered-ticketing)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/canned-replies" %}
[canned-replies](https://docs.wrangle.io/tickets/setting-up-your-inbox/canned-replies)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/integrations" %}
[integrations](https://docs.wrangle.io/tickets/setting-up-your-inbox/integrations)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/export-history" %}
[export-history](https://docs.wrangle.io/tickets/setting-up-your-inbox/export-history)
{% endcontent-ref %}

{% content-ref url="setting-up-your-inbox/archive" %}
[archive](https://docs.wrangle.io/tickets/setting-up-your-inbox/archive)
{% endcontent-ref %}

###  


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wrangle.io/tickets/setting-up-your-inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.