> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/tickets/setting-up-your-inbox.md).

# Setting up Your Inbox

Create [a new inbox directly](https://slack.wrangle.io/inboxes/new), or make changes to an existing inbox anytime by visiting the [inboxes page](https://slack.wrangle.io/inboxes) and selecting the one you'd like to update. \
\
When creating a new inbox, you'll be able to set basic preferences such as the name, description, and channel. These can be changed anytime by editing your inbox.

We recommend having a dedicated help channel for your inbox, as opposed to adding it to a broad, company-wide channel like **#general**. For example, your channel might be called something like **#ask-hr**, **#it-support**, or **#facilities-help**. We recommend encouraging your colleagues to use this channel to ask questions, because your agents will be able to [turn those questions into ticket](/tickets/creating-tickets.md)

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[Settings](/tickets/setting-up-your-inbox/settings.md)
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[Roles & Permissions](/tickets/setting-up-your-inbox/roles-and-permissions.md)
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[Ticket Lifecycle](/tickets/setting-up-your-inbox/ticket-lifecycle.md)
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[Ticket SLAs](/tickets/setting-up-your-inbox/ticket-slas.md)
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[Tags](/tickets/setting-up-your-inbox/tags.md)
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[Forms](/tickets/setting-up-your-inbox/forms.md)
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[AI Powered Ticketing](/tickets/ai-powered-ticketing.md)
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[Canned Replies](/tickets/setting-up-your-inbox/canned-replies.md)
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[Integrations](/tickets/setting-up-your-inbox/integrations.md)
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[Export History](/tickets/setting-up-your-inbox/export-history.md)
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[Archive](/tickets/setting-up-your-inbox/archive.md)
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