Setting up Your Inbox

Create a new inbox directly, or make changes to an existing inbox anytime by visiting the inboxes page and selecting the one you'd like to update. When creating a new inbox, you'll be able to set basic preferences such as the name, description, and channel. These can be changed anytime by editing your inbox.

We recommend having a dedicated help channel for your inbox, as opposed to adding it to a broad, company-wide channel like #general. For example, your channel might be called something like #ask-hr, #it-support, or #facilities-help. We recommend encouraging your colleagues to use this channel to ask questions, because your agents will be able to turn those questions into ticket

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