> For the complete documentation index, see [llms.txt](https://docs.wrangle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wrangle.io/tickets/ticketing-for-slack-connect/ticket-creation-via-bot-posted-messages.md).

# Ticket Creation via Bot Posted Messages

If you'd like to enable your external customers to create tickets manually using Slack Workflow Builder, you may do so following these steps:\
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1\. Create a new Slack Workflow using Slack's [Workflow Builder](https://slack.com/help/articles/360035692513-Guide-to-Slack-Workflow-Builder).\
2\. Add a form step (`Collect info in a form`) and add two questions: one for your `Ticket name`, and one for an optional `Ticket description`. Call them anything you prefer, for this example, we'll use "What do you need help with?" and "Describe the issue":

<figure><img src="/files/YZQDc0QmK6pMKbbdx7p8" alt="Fields for ticket name and description"><figcaption></figcaption></figure>

3. Now, add another step to post a Slack message to the `channel where the workflow was used` with **exactly this content**:

<figure><img src="/files/C5rsphiwNpflC3TYmiuV" alt=""><figcaption></figcaption></figure>

You'll need to use Slack Workflow Builder variables to pass your `Ticket name` and `Ticket description` from the previous step.

<figure><img src="/files/JzVxQII7sL59zsDZ8OJE" alt=""><figcaption><p>Ensure you put the "Name", "Description", and "Requester" fields on their own lines.</p></figcaption></figure>

4. Finally, add a step to `Add a reaction to a message` and select `Reference to the message sent` as the message to react to. We suggest using a [Ticket Creation](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation.md#custom-emoji-for-ticket-creation) here so you can ensure your Slack Workflow creates tickets in the inbox you want. Here, we're using the ![:sos:](https://a.slack-edge.com/production-standard-emoji-assets/14.0/apple-large/1f198.png) emoji, but you can choose anything you'd like\ <br>

   <figure><img src="/files/5DZ5psfOLDofmz48ST6b" alt=""><figcaption></figcaption></figure>

   Make sure you've added your emoji as a [Custom Ticket Creation Emoji](/tickets/setting-up-your-inbox/ticket-lifecycle/ticket-creation.md#custom-emoji-for-ticket-creation) in Wrangle as well.\
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   \
   When you're done, your workflow should look like this:\ <br>

   <figure><img src="/files/0u1teC7QZyIA7LCHG8nE" alt=""><figcaption></figcaption></figure>
5. You'll also want to adjust the permissions for your workflow to `Also include connected, external organizations to find and run` — you can do this via the Permissions menu in the top right of the Workflow:

   <figure><img src="/files/MZ21i8kvw12hkFSYwWuW" alt=""><figcaption></figcaption></figure>

That's it! Now you can [feature your workflow in a Slack Connect channel](/integrations/slack-workflow-builder.md#featuring-a-slack-workflow-in-a-channel) to enable your customers to manually create tickets using Wrangle within Slack Workflow Builder.