Billing FAQs
Getting started with Wrangle
Does Wrangle offer a free trial?
Yes! Wrangle offers a free 14-day trial that allows you to experience the full feature set.
How do I upgrade after my trial?
You can upgrade to the Wrangle Pro Plan by visiting the billing page and opening the billing portal.
How your bill is calculated
How does Wrangle's pricing work?
Wrangle's Pro Plan starts at $250 per month and includes ten billed users.
The Pro Plan also includes five Slack Connect channels that can be used for external ticketing with customers, vendors, or contractors.
Additional billed users beyond the 10 included are $25/month per user, and additional Slack Connect channels beyond the five included are $5/month per channel."
You can also save 20% by upgrading to an annual plan!
Who counts as a billed user?
Wrangle charges for users who meet any of the following criteria:
Admin or agent in any active ticketing inbox
Assigned to any active workflow via the workflow designer
Admin of any active workflow
Users who do not meet the above criteria are free. That includes:
Requesters
Account admins who have not been assigned as admin to a specific inbox or workflow
Workflow assignees who were assigned outside the workflow designer in one of the following ways:
Assigning a workflow step to someone chosen in a form
Re-assigning a step in a workflow instance to someone else
Assigning a workflow step to the requester
What counts as a billed channel?
Wrangle charges for a channel if it's a Slack Connect channel and it meets any of the following criteria:
It is an inbox channel used for creating and working on tickets
It is used as an intake channel for an inbox in another channel
Wrangle does not charge for any internal channels in your workspace, and you can have as many inboxes and workflows associated with your internal channels as you'd like without any impact to your bill.
How do I change the users or channels I'm billed for?
Wrangle has a list on the billing page that shows the ticketing inboxes and workflows that your users are associated with, as well as any inboxes associated with a Slack Connect channel. If you want to remove a billed user, remove them from any of the places that are shown in the list:
Ticketing inboxes where they are an agent
Workflows where they are assigned to one or more steps
Workflows where they have an Admin role
If you want to remove a billed Slack Connect channel, either archive the inbox or edit the inbox channel to an internal channel. When you archive an inbox or workflow, Wrangle no longer charges for the associated users or channels.
Keep in mind that the Pro Plan has 10 users and 5 Slack Connect channels included. If you have less than 10 users or 5 Slack Connect channels, you're still charged the base price of the Pro Plan.
What happens if I add or remove a billed user or channel?
When you add or remove a billed user or channel, Wrangle will first ask you to confirm this change's impact on your bill.
If your billed user count exceeds the 10 included with the Wrangle Pro Plan, we'll add a per-user fee for those users to your next bill. If you have 11 or more users and remove one, we’ll remove that user fee from your next bill and credit you for any unused time in your current billing period. If your billed channel count exceeds the five included with the Wrangle Pro Plan, we’ll add a per-channel fee to your next bill. If you have six or more billed channels and remove one, we’ll remove that channel fee from your next bill and credit you for any unused time in your current billing period.
Payments and Invoices
Can I pay annually?
Yes, we offer a 20% discount on annual plans paid upfront. When broken down monthly, the annual Pro Plan is $200 per month, $20 for agents/admins after the first 10, and $4 for Slack Connect channels after the first five. The monthly plan is $250/$25/$5.
You can sign up for an annual plan by visiting the billing page and clicking the "Upgrade to Annual Plan" button. If you have any questions about setting up your annual plan, let us know here.
What payment options do you support?
We support credit card payments in USD for all plans. Invoicing is available for the enterprise plan. Contact us for details.
How do I update my credit card or billing info?
You can change the credit card, billing address, and billing email address used for Wrangle by visiting the billing page and opening the billing portal.
How do I see my past invoices?
You can see your past invoices for Wrangle by visiting the billing page and opening the billing portal.
How do I change or cancel my plan?
You can visit the billing page and click the Upgrade button to switch to annual, or open the billing portal to cancel your plan.
Getting more help
If you have more questions about Wrangle's pricing or your bill, contact the Wrangle sales team for further assistance.
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