Wrangle
Search
K

Billing FAQs

Getting started with Wrangle

Does Wrangle offer a free trial?

Yes! Wrangle offers a free 14-day trial that allows you to experience the full feature set.

How do I upgrade after my trial?

You can upgrade to the Wrangle Pro Plan by visiting the billing page and opening the billing portal.

How your bill is calculated

How does Wrangle's pricing work?

Wrangle's pricing is based on how many users you have that are either help desk agents, workflow assignees, or workflow admins. The Pro Plan starts at $250 per month and includes 10 agents or admins. After you have 10 agents/admins, each additional one is $25 per month.
We also have an annual plan that costs 20% less than these monthly prices.

Who counts as an agent or admin?

Wrangle charges for a user if they meet any of the following criteria:
  • Admin or agent in any active ticketing inbox
  • Assigned to any active workflow via the workflow designer
  • Admin of any active workflow
Wrangle does not charge for account admins who have not been assigned as admin to a specific inbox or workflow.
Wrangle does not charge for people who are agents, assignees, or admins of an archived inbox or workflow.
Wrangle does not charge for anyone who is assigned to a workflow from outside the workflow designer. These exceptions include:
  • Assigning a workflow step to someone chosen in a form
  • Re-assigning a step in a workflow instance to someone else
  • Assigning a workflow step to the requester

How do I change the agents or admins I'm billed for?

Wrangle has a list on the billing page that shows the ticketing inboxes and workflows that your users are associated with. If you want to remove someone that you're being billed for, remove them from any of the places that are shown in the list:
  • Ticketing inboxes where they are an agent
  • Workflows where they are assigned to one or more steps
  • Workflows where they have an Admin role
If you are no longer using a ticketing inbox or workflow, you can archive it. When you archive an inbox or workflow, Wrangle no longer charges for the users associated.
Keep in mind that the Pro Plan has 10 users included. If you have less than 10 users, you're still charged the base price of the Pro Plan.

What happens if I add a new billable user?

If you add a new billable user (for example, by adding them as a ticketing inbox agent), Wrangle will first ask you to confirm this change's impact on your bill.
If you are adding enough users that you'll be over the included 10 user licenses, then we'll add the per-user fee for those users to your next bill (plus a discounted amount for the remaining time in your current billing period).

What happens if I remove a billable user?

If you remove a billable user from all associated workflows and inboxes, Wrangle will ask you to confirm this change's impact on your bill.
If you have more than 10 users that you are being billed for, then removing a user will remove the per-user additional fee for them from future bills. It will also apply a refund to your next invoice for that user's unused time on your current billing period.

Payments and Invoices

Can I pay annually?

Yes, we offer an annual, paid upfront plan. The annual plan is 20% cheaper than the monthly plan. When broken down monthly, the annual Pro Plan is $200 per month and $20 for agents/admins after the first 10. The monthly plan is $250/$25.
Let us know if you want to sign up for the annual plan. If you're already on a monthly plan, you can convert to annual by visiting the billing page and opening the billing portal.

What payment options do you support?

We support credit card payments in USD for all plans. Invoicing is available for the enterprise plan. Contact us for details.

How do I update my credit card or billing info?

You can change the credit card, billing address, and billing email address used for Wrangle by visiting the billing page and opening the billing portal.

How do I see my past invoices?

You can see your past invoices for Wrangle by visiting the billing page and opening the billing portal.

How do I change or cancel my plan?

You can upgrade to an annual plan or cancel your plan by visiting the billing page and opening the billing portal.

Getting more help

If you have more questions about Wrangle's pricing or your bill, contact the Wrangle sales team for further assistance.