Wrangle
  • Wrangle Help Docs
  • 🎟️Tickets
    • Guide to Ticketing
    • Setting up Your Inbox
      • Inbox Settings
      • Automations
      • Ticket Statuses
      • Tags and Auto-Tagging
      • Form Fields
    • Creating Tickets
    • Web App - Monitoring Tickets
      • Ticket Report
      • Responding to Tickets
      • My Dashboard
    • Ticketing for Slack Connect
    • Email to Ticket Guide
    • Private Ticketing
    • Ticket Deflection
      • Smart Replies
  • 🔌Workflows
    • Using a Workflow
    • Designing a Workflow
      • Task Lists
      • Approvals
      • Forms
      • Conditional Steps
      • Editing Workflow Settings and Design
    • Monitoring and Managing a Workflow
      • Workflow Dashboard
      • Instance View
      • Workflow Report
      • My Dashboard
    • Advanced Workflow Features
      • Post a Workflow To Different Channels
      • Due Dates and Reminders
      • Assigning Work To People From Earlier Steps
      • Notify Requesters via DM for Private Workflows
      • Suggest a Workflow
      • Keeping Everything in One Slack Thread
      • How to Duplicate a Workflow
  • ⚡Integrations
    • Zapier
      • Troubleshooting Your Zap
    • Wrangle API
    • Zendesk
  • 💡Best Practices
    • Wrangle App Home
    • Rolling out Wrangle to your Workspace
    • Recipes
      • Recipe: Create a recurring workflow using Zapier
      • Recipe: Send your intake form data to Google Sheets using Zapier
  • ⚙️Account Administration
    • Account Admins
    • Appearance (White Labeling)
    • Working Hours
    • Viewing and Changing Billing Details
    • Billing FAQs
  • More Help
    • FAQs
    • Contact Us
    • Video Library
Powered by GitBook
On this page
  • How Approvals Work
  • When Approvals Are Considered "Approved"
  • Launching One-Off Approvals
  • Editing Approvals In Progress

Was this helpful?

  1. Workflows
  2. Designing a Workflow

Approvals

PreviousTask ListsNextForms

Last updated 3 months ago

Was this helpful?

How Approvals Work

Wrangle's approval functionality lets reviewers consider a request and explicitly approve it, reject it, or request changes.

When Approvals Are Considered "Approved"

When an approval is created, one or more people might be assigned to review the request. Wrangle gives you several options for deciding when enough people have signed off on the request to consider it fully approved:

  • Any one approver. With this option, you can assign approvals to multiple people, but only one of those people needs to approve it. This is useful for letting whoever is available to review to request to jump on it and resolve it.

  • All approvers. With this option, you assign the approval to a group of users and you need all of them to click the "Approve" button before the overall approval is considered done.

  • A majority of approvers. Similar to the option for all approvers, this one is often more realistic — get more than half the reviewers to approve. The majority option is useful when vacations or other unavailability can prevent one or two people from approving and thus not meetings the "All approvers" threshold.

Approvals also include the option for reviewers to request changes. Approvers can click "Request Changes" on the approval step to add their notes on what needs to be changed.

After an approver requests changes, the thread will update with their notes, and either the requester or an assignee from a previous step can resubmit for approval.

Launching One-Off Approvals

Most approvals are launched via a Wrangle workflow for a recurring use case. But you can also start a one-off approval for work that comes up from time-to-time. For example, if you're working on a document (outside of a Workflow) that you want your boss to review, you could create a one-off approval for that.

You can launch a one-off approval in one of many ways:

  • You can use Slack's search bar and look for "Start an Approval with Wrangle"

  • You can use the Shortcuts menu by clicking the ➕ icon in the reply box and searching for "Start an Approval with Wrangle." Instead of clicking the icon, you can also type "/" in the reply box as well.

Editing Approvals In Progress

If an approval has not been completed, you can edit who is assigned to it. You can't remove people who have already approved, but can can make two kinds of edits:

  • You can remove people who have not yet approved

  • You can add in new people to be reviewers

Not everyone can edit an in-progress approval.

If the approval was created by a workflow, it can only be edited by people assigned to the approval or by the workflow's admins.

There's a button on the

If the approval is a , it can only be edited by people assigned to it, or to its creator.

🔌
Wrangle App Home page
one-off approval
An approval thread posted to Slack
Approvers can add context about what changes need to be made
The approval step in Slack after an approver requests changes