Wrangle
  • Wrangle Help Docs
  • 🎟️Tickets
    • Guide to Ticketing
    • Setting up Your Inbox
      • Inbox Settings
      • Automations
      • Ticket Statuses
      • Tags and Auto-Tagging
      • Form Fields
    • Creating Tickets
    • Web App - Monitoring Tickets
      • Ticket Report
      • Responding to Tickets
      • My Dashboard
    • Ticketing for Slack Connect
    • Email to Ticket Guide
    • Private Ticketing
    • Ticket Deflection
      • Smart Replies
  • 🔌Workflows
    • Using a Workflow
    • Designing a Workflow
      • Task Lists
      • Approvals
      • Forms
      • Conditional Steps
      • Editing Workflow Settings and Design
    • Monitoring and Managing a Workflow
      • Workflow Dashboard
      • Instance View
      • Workflow Report
      • My Dashboard
    • Advanced Workflow Features
      • Post a Workflow To Different Channels
      • Due Dates and Reminders
      • Assigning Work To People From Earlier Steps
      • Notify Requesters via DM for Private Workflows
      • Suggest a Workflow
      • Keeping Everything in One Slack Thread
      • How to Duplicate a Workflow
  • ⚡Integrations
    • Zapier
      • Troubleshooting Your Zap
    • Wrangle API
    • Zendesk
  • 💡Best Practices
    • Wrangle App Home
    • Rolling out Wrangle to your Workspace
    • Recipes
      • Recipe: Create a recurring workflow using Zapier
      • Recipe: Send your intake form data to Google Sheets using Zapier
  • ⚙️Account Administration
    • Account Admins
    • Appearance (White Labeling)
    • Working Hours
    • Viewing and Changing Billing Details
    • Billing FAQs
  • More Help
    • FAQs
    • Contact Us
    • Video Library
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  • What is Wrangle?
  • How to Get Started
  • Quick Links

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Wrangle Help Docs

NextGuide to Ticketing

Last updated 1 year ago

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What is Wrangle?

Wrangle is an app that helps you manage recurring workflows and ticketing in your Slack channels.

With Wrangle, you can tame the chaos of Slack and organize requests for your team's help. Instead of @channel requests and DMs, you gather requests using intake forms. Then, Wrangle routes any number of approvals or tasks to your team to process each request.

Wrangle gives you comprehensive monitoring views of the workflows in progress so nothing falls through the cracks. And it's all done in Slack, where your team is already `collaborating.

How to Get Started

The best way to manage common, repeatable requests and business processes is by using Wrangle workflows. Or, if you get a lot of inbound requests that don't fit within a repeatable process, you can use a Wrangle to manage tickets.

Check out our for a high-level overview of both workflows and inboxes.

Quick Links

  • What is a Wrangle Workflow?

inbox
Wrangle Webinars playlist
Designing a Workflow
Editing Workflow Settings and Design
Rolling out Wrangle to your Workspace
Managing Incoming Workflow Requests
What is a Wrangle Inbox?
Creating Tickets
FAQs
Video Library